Retail Store Associate

The Salvation Army in Canada; Campbell River; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join The Salvation Army as a Thrift Store Worker, providing essential services to customers and assisting in the daily operations of our thrift store. This role involves sorting donations, cashier duties, and maintaining a clean and safe environment for staff and customers. Ideal candidates have strong customer service skills, attention to detail, and a commitment to our mission of serving the community. Opportunities for training and development are available.

Qualifications

• Completion of High School is required.
• Cash handling experience is an asset.
• Retail experience is a definite asset.

Responsibilities

• Provide customer service and maintain cleanliness of the store.
• Sort and process donations, ensuring quality standards are met.
• Handle cash transactions accurately.

Skills

Attention to detail

Problem solving

Customer service

Interpersonal skills

Strong communication skills

Education

Completion of High School, Grade 12 or equivalent

Tools

Cash register

POS system

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose summary:

The Thrift Store Worker will provide service to customers, sorts incoming products, and assists the manager in the maintenance of all store operations. The Thrift Store worker may be asked to perform duties in the front of the store (e.g. cashier) or in the warehouse (e.g. receiving and sorting donations). The Thrift Store worker will be asked to work throughout the store focusing on one area for a full day or a portion of the day. Operational needs will dictate the schedule.

Accountabilities

Roles - Clerk

• Contributes to meeting store sales budget by maintaining customer service standards
• Implements store layout plans to attract customers including window displays and merchandise displays. Ensures attractiveness of the store through “Tidy Maintenance”
• May perform cleaning duties, such as vacuuming, cleaning bathrooms, wiping shelves and counters, washing windows.
• Replenishes inventory levels based on Supervisor’s directions: this may include placing clothing and linen items on the racks, re-stocking shoes, books, bric-a-brac, jewelry and other products sold in the store
• Contributes to the control of inventory in the appropriate locations, which may include packaging and lifting boxes and/or bags
• Protects the store from inventory shrinkage by close visual monitoring
• Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintain store cleanliness)
• Takes responsibility for the accurate completion of all customers’ transactions including Visa, debit, etc.
• May be required to prepare deposits
• May answer phones
• May set up silent auction items as per Supervisors instruction
• Perform other related duties as assigned
  
  

Roles - warehouse

• Process raw materials by unloading, sorting, packing, storing, loading, and baling donations, protects the integrity of the donations.
• Select donations for store distributions, meeting established standards of quality and distinguishing between discarded and good quality merchandise according to the company standards.
• Check incoming clothing donations for smell as well as quality. If suitable, place in “clothing and linen storage area” if unsuitable, re-bag as needed, tag and place in baling room.
• Check shoes, handbags, duffle bags and suitcases for cleanliness and resale. Place said items into the sorting area for further processing, or bale or garbage if unsuitable.
• Inspect furniture for resale suitability. If in good, clean condition, price and place on sales floor.
• Test, price and tag donations to go onto the retail floor (e.g. furniture, appliances, electronics, battery operated toys and gadgets). Price and display non-testing items for sale (e.g. Sports equipment, hardware items, tools, curtain rods, canes, crutches, etc.)
• Break down unsellable furniture and dispose in the garbage bin.
• Places other donations in assigned areas for pricing e.g. Move pre-sorted linens to linen area and neatly stack.
• Place other unusable items in the appropriate places for pick-up (e.g. metal, cardboard and magazine disposal and recycling)
• May be required to vacuum and clean donations
• May be required to perform minor store maintenance repair, garbage pick-up for workstations and cleaning.
• Ensures the work area is kept tidy and clean. Ensures in/outdoor is tidy and safe for customers and staff
• Assists customers in unloading and loading items in a professional and respectful way
• Opens and closes all receiving and bale gates, and warehouse doors. Ensures all doors are locked at the end of the day, including dumpster
  
  

Health, safety and environmental

• Comply with all safety procedures
• Complies with in/outdoor tidy maintenance guidelines
• Ocean Crest has longstanding policies of providing a safe and healthy workplace, protecting the environment, and conserving energy and natural resources. Every employee is expected to follow this policy and to report on any environmental, health or safety concern or suggestion for improving our environmental impact to their manager.
• Ensures proper lifting techniques are used during job performance
• Ensures any unauthorized persons are not in Employee areas unless accompanied by a staff member
• Ensures any safety issues are reported to the Health and Safety representative and/or supervisor in a timely manner
• Ensure supervisor is called immediately when an issue arises concerning a customer
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal

• Manager, Assistant Supervisor, co-workers.
  
  

External

• Clients, donors.
  
  

Financial And Materials Management

• Processes sales transaction, no budget responsibilities.
• Responsible for safekeeping of Thrift Store supplies and equipment for business use.
  
  

Working Conditions

• Work Schedule may vary from week to week and will include weekdays and/or Saturdays
• This job requires the ability to stand for prolonged periods with frequent twisting, bending, crouching, and reaching as required and the ability to lift/move 30 pounds
• The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions wearing gloves when working with unknown objects and wearing steel-toed boots.
  
  

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education And Experience Qualifications

Education, Qualifications and Certifications:

• Completion of High School, Grade 12 or equivalent
• WHIMIS Training (will be provided as part of probationary training)
• First Aid (not required but an asset)
• Complete applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
  
  

Experience And Skilled Knowledge Requirements

• Cash handling experience is an asset as is knowledge and experience using a cash register, POS, Interact and/or credit card processing.
• Brand awareness and retail experience would be a definite asset
  
  

Skills And Capabilities (examples Provided Below)

• Attention to detail, problem solving and analytical skills.
• Self-motivated and disciplined.
• Good listening, interpersonal and customer service skills
• Strong oral and written communication skills (English)
• With direction and support, become part of a productive team
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Experience testing electronics and ability to do minor repairs is an asset
  
  

Compensation

The target hiring range for this position is $17.99 to $18.27 with a maximum of $18.55.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.