Retail Shop Manager on Duty, King West

Equinox; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Commission opportunities

Complimentary Club membership

Discounts on products & services

Job summary

Equinox is seeking energetic Retail Shop Managers-on-Duty to lead a single shop, drive sales excellence, and deliver an exceptional customer experience. You will supervise and motivate the sales team, implement company policies, and ensure operational productivity in a dynamic retail environment.

You will coach staff, manage scheduling, uphold merchandising standards, and maintain strong relationships with colleagues and customers while maintaining store presentation and brand alignment.

Qualifications

• Proven leadership ability, and the ability to take direction.
• Experience in a customer service business; preferably in retail.
• Hardworking and diligent, possessing both honesty and personal integrity.
• Excellent time management, organizational, problem solving and communication skills.
• Ability to utilize new techniques and ideas.
• Be available to work a varied schedule, based on the needs of our unique retail business.

Responsibilities

• Achieve assigned monthly sales goals (individual contribution to total monthly store goal).
• Coaches and develops Style Advisors in selling tactics, tools and understanding key business metrics.
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox.
• Maintain knowledge of all club and Shop services, programs and products.
• Understand and uphold loss prevention and inventory management policies.
• Assist with hiring, training, coaching and development of Shop staff.

Skills

Leadership

Customer service

Retail experience

Team motivation

Communication

Job description

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox,ourother brands,SoulCycle and Equinox Hotelsare all recognized for inspiring and motivating members and employees to maximize life.Ourportfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OURCODE:

We are passionate abouthigh performance livingand we practice what we preach – investing time inourown health and fitness.We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enableourmembers to get great results.We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for energetic, creative, and enthusiasticRetail Shop Managers-on-Dutyto join the Equinox team at its state-of-the-art location.This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The MOD helps direct and motivate the sales team in one Equinox Shop, ensuring the highest level of customer service, a total customer experience, and operational excellence. The MOD takes direction from the Regional, District or Area Shop Manager and the Assistant Manager on business strategy and action plans to ensure maximum productivity and compliance with all company policies and procedures.

Responsibilities include, but are not limited to the following:

SALES & SERVICE:

• Achievement of assigned monthly sales goals (individual contribution to total monthly store goal)
• Coaches and developsStyle Advisorsin selling tactics, tools and understanding key business metrics
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox
• Maintain knowledge of all club and Shop services, programs and products

OPERATIONAL EXCELLENCE:

• Understands and upholds all loss prevention and inventory management policies on a consistent basis, and ensures total team adherence to these same policies
• Ensures both personal and team comprehension of all communication and training materials, and timely/accurate completion of all assigned operational tasks
• Assists Regional, District and/or Area Shop Manager with hiring, training, coaching and development of Shop staff
• Assists Regional, District and/or Area Shop Manager with scheduling and shift coverage

PRODUCT & PRESENTATION:

• Ensures that both The Shop and the Shop staff is reflective of the company brand standards; i.e., through proper execution of merchandising and marketing direction, and through adherence to The Shop dress code
• Enforces and maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms

PROFESSIONAL DIMENSION:

• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients
• Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives
• Communicates clearly and effectively at all levels with both tact and diplomacy

Qualifications

To successfully perform in this role, the individual should meet the following minimum requirements and qualifications:

• Proven leadership ability, and the ability to take direction
• Experience in a customer service business; preferably in retail
• Hardworking and diligent, possessing both honesty and personal integrity
• Excellent time management, organizational, problem solving and communication skills
• Ability to utilize new techniques and ideas
• Be available to work a varied schedule, based on the needs of our unique retail business

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café’ services and Shop items

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in Canada.