Retail Shift Leader - Westgate Lethbridge

Canna Cabana; Lethbridge; On-site; CAD 28,000 - 42,000; Part time

Job summary

An established industry player is seeking dedicated Part Time Shift Leaders to join their dynamic team. In this role, you will oversee daily operations, support store management, and ensure exceptional customer service. Your leadership will inspire staff to achieve sales goals while maintaining compliance with health and safety regulations. If you have a passion for retail and a commitment to excellence, this opportunity offers a chance to grow in a vibrant and supportive environment. Join a forward-thinking company where your contributions will be valued and rewarded!

Qualifications

• Must have valid SellSafe and QCW to work in a retail cannabis store.
• Minimum of 2 years work experience in retail, cannabis preferred.

Responsibilities

• Assist in daily store operations and supervise staff.
• Ensure adherence to health and safety regulations.
• Achieve sales targets and manage inventory processes.

Skills

Customer Service Skills

Time Management

Sales Orientation

Team Leadership

Communication Skills

Troubleshooting Skills

Education

High School Diploma

Vocational or Technical Training

Tools

Microsoft Office Suite

Job description

Canna Cabana is actively seeking Part TimeShift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Duties and Responsibilities :

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader / role model in the absence of SM / ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications :

• Must have valid SellSafe and QCW to work in a retail cannabis store
• Completion of high school and college / CEGEP / vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work nights, holidays and weekends and different locations