Retail Shift Leader - Davie

Canna Cabana; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking dedicated Retail Shift Leaders to join their dynamic team. This role offers the chance to lead daily operations in a vibrant retail environment, ensuring exceptional customer service and adherence to company policies. With a focus on sales targets and team motivation, you'll play a key role in shaping the store's success. This growing company is positioned for significant expansion in the cannabis sector, providing ample opportunities for personal and professional growth. If you are passionate about customer service and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Growth Opportunities

Learning Experience

Qualifications

• Valid Selling It Right certification required for retail cannabis.
• 2+ years experience in retail, cannabis preferred.

Responsibilities

• Assist store management in daily operations and customer service.
• Ensure compliance with health and safety regulations.

Skills

Customer Service Skills

Sales Orientation

Time Management

Teamwork Skills

Communication Skills

Troubleshooting Skills

Leadership Skills

Office Administration

Education

High School Diploma

College/CEGEP/Vocational Training

Tools

Microsoft Office Suite

Job description

Overview

Canna Cabana is actively seeking Retail Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in the absence of SM/ASM.
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as needed.
• Provide direction, guidance, and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Assist in ensuring staffing levels adequately meet business needs, only when requested.
• Be the sales and customer service leader/role model in the absence of SM/ASM.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift.
• Achieve sales target and store level KPI’s.
• Ensure employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and be accountable for the inventory processes on shift.

Qualifications

• Must have valid Selling It Right certification to work in a retail cannabis store.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Completion of high school and College/CEGEP/vocational or technical training required.
• Demonstrated sales and service orientation required.
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred.
• Excellent time management and prioritizing skills required.
• Demonstrated ability to train and motivate staff required.
• Skills to monitor and lead by example as required.
• Basic office administration skills required.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Strong customer service and troubleshooting skills.
• Well-defined sense of diplomacy.
• Excellent teamwork and team building skills.
• Must be available for shift work any time according to business needs, Monday to Sunday.
• Must be able to work in a unionized environment.
• Ability to work nights, holidays, and weekends and different locations.
• Thorough understanding of applicable health and safety legislation.
• Professional, responsive, and positive work attitude is essential.

Job Types: Full-time, Permanent

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience, and learning.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis.

Pay Range

CAD $18.00 - CAD $19.50 /Hr.