Retail Shift Leader - 114th Street, Edmonton

Canna Cabana; Edmonton; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated Part Time Shift Leaders to join their growing team in the cannabis retail sector. This role offers a unique opportunity to lead daily operations, support store management, and deliver exceptional customer service in a vibrant and fast-paced environment. With a focus on teamwork and sales targets, you'll play a crucial role in shaping the customer experience and driving store success. Join a company poised for global recognition and unlock your potential for growth and learning in a dynamic industry. If you're responsible, knowledgeable, and eager to make a difference, this is the perfect opportunity for you.

Benefits

Unlimited bonus earning potential

Growth and learning opportunities

Qualifications

• Must have valid SellSafe and QCW to work in a retail cannabis store.
• 2+ years of retail experience required, preferably in cannabis.

Responsibilities

• Assist in daily operations and supervise store staff.
• Handle customer complaints and ensure store standards.

Skills

Customer Service Skills

Sales Orientation

Time Management

Teamwork Skills

Troubleshooting Skills

Communication Skills

Diplomacy

Education

High School Diploma

Vocational or Technical Training

Tools

Microsoft Office Suite

Job description

Overview

Canna Cabana is actively seeking Part Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid SellSafe and QCW to work in a retail cannabis store
• Completion of high school and college/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work nights, holidays and weekends and different locations

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

QCW / SellSafe License is mandatory for working at any cannabis store.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 183 current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing.
• Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world.
• Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine.

To discover the full impact of High Tide, visit www.hightideinc.com.