Retail Shift Leader

Canna Cabana; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading cannabis retail company in Vancouver seeks dedicated Part-Time Shift Leaders to support store operations and manage customer interactions. Ideal candidates have retail experience, customer service skills, and must hold valid certification for cannabis retail. Join a growing team with significant opportunities for learning and career development.

Benefits

Opportunities for growth

Learning experiences

Qualifications

• Valid Selling It Right certification required for cannabis retail.
• Clean Criminal Background Check needed before start date.
• Minimum of 2 years' experience in retail, cannabis preferred.

Responsibilities

• Assist store management in daily operations.
• Oversee responsibilities in absence of SM/ASM.
• Ensure health and safety regulations are met.

Skills

Sales and service orientation

Time management

Teamwork

Customer service

Effective communication

Education

High school diploma

Vocational or technical training

Tools

Microsoft Office

Job description

Canna Cabana is actively seeking Part-Time Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Overview

Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM/ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

• Must have valid Selling It Right certification to work in a retail cannabis store
• Must provide a copy of clean Criminal Background Check prior to start date
• Completion of high school and College/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• Well-defined sense of diplomacy
• Excellent teamwork and team building skills
• Must be available for shift work any time according to business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different locations
• Thorough understanding of applicable health and safety legislation
• Professional, responsive, and positive work attitude is essential

Job Types: Part-time, Permanent

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry
• Significant opportunity for growth, experience and learning

We are an equal opportunities employer and welcome applications from all qualified candidates.