Retail Shift Leader

Canna Cabana; Thompson; On-site; CAD 30,000 - 60,000; Full time

Job summary

A growing cannabis retail chain is seeking a Retail Shift Leader in Canada who possesses strong leadership skills and a passion for customer service. The role involves recruiting and training staff, maintaining store standards, and ensuring a positive customer experience. Candidates must have retail supervisory experience and the ability to work flexible shifts. This is a full-time, permanent position with significant growth opportunities in the cannabis industry.

Benefits

Significant opportunity for growth

Unlimited bonus earning potential

Qualifications

• Must have Smart Choices certification or ability to obtain.
• Clean Criminal Background Check required.
• 1-2 years retail supervisory experience.
• Ability to work variable shifts including weekends and holidays.

Responsibilities

• Recruit, coach, and train staff to educate customers.
• Ensure a knowledgeable and genuine customer experience.
• Maintain store appearance and merchandising standards.
• Develop and implement operational processes and procedures.

Skills

Leadership skills

Customer service excellence

Communication skills

Organization skills

Problem-solving skills

Coaching staff

Education

Post-secondary education in a related field

Tools

MS Office suite

POS expertise

Job description

Overview

Canna Cabana is actively seeking Retail Shift Leaders who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Take the initiative: recruit, coach, and train top talent in an emerging new industry to ensure your team educates and informs their customers.
• Live the culture: be the industry leader in delivering a knowledgeable, genuine, and exceptional customer experience.
• Have an eye for detail: make sure the store is inviting, spotless, and well merchandised.
• Share your passion: as the resident expert and enthusiast on our products, you ensure excellent staff training and development.
• Build the brand: create a welcoming environment for customers and make a positive impact engaging with the communities in which we work.
• Make it happen: use your problem-solving and collaborative approach to achieve the (seemingly) impossible.
• Aspire for operational excellence: Develop and implement processes and procedures, oversee inventory, provide feedback on product trends and customer needs, maintain corporate visual merchandising standards, as well as assist with audits and SLGA requirements.

Qualifications

• Must already have, or be able to quickly obtain, Smart Choices certification
• Must provide a copy of clean Criminal Background Check prior to start date.
• Demonstrated leadership skills and at least 1-2 years' retail supervisory experience
• Experience working with similar brands / products (not necessary, but an asset)
• Ability to work nights, holidays and weekends and different locations.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to develop and train staff through positive coaching and feedback
• Strong organization and problem-solving skills
• Excellent written and oral communication skills
• A passion for customer service excellence

Additional Qualifications

• MS Office suite
• POS expertise
• Post-secondary education in a related field
• Demonstrated abilities in visual planning and merchandising

Job Types: Full-time, Permanent

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points : The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

To get your Smart Choices Licence please visit -

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world's most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including :

• Bricks & Mortar Retail: Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including , , , and
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including , , , and
• CBD : High Tide continues to cultivate the possibilities of consumer CBD through , , and
• Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.
• Licensing : High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz name.

High Tide consistently moves ahead of the currents, having been named one of Canada's Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail's Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas' Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit For investment performance, don't miss the High Tide profile pages on SEDAR+ and EDGAR.