Retail Shift Leader

Canna Cabana Inc.; Canmore; On-site; CAD 25,000 - 29,000; Full time

Job summary

Canna Cabana is seeking a Retail Shift Supervisor to lead sales associates during assigned shifts, ensure compliance with Alberta cannabis retail regulations, and deliver a high standard of customer service in a fast-paced store environment. The role requires availability for evenings, weekends, holidays, and rotation between Canmore and Banff locations.

The split-shift schedule centers around peak hours, with two 4-hour shifts daily and 40 hours per week.

Qualifications

• Secondary school completion required.
• Minimum 2 years of retail experience; cannabis retail preferred.
• Proven sales and service orientation with ability to train, motivate, and lead staff.
• Strong time-management, prioritization, and problem-solving skills.
• Proficient with Microsoft Office suite.
• Excellent verbal and written communication in English.
• Understanding of health and safety regulations.
• Ability to work evenings, weekends, holidays, and split shifts at Canmore/Banff.

Responsibilities

• Supervise, coordinate, and guide sales associates during shifts.
• Authorize payments, refunds, exchanges, and returns per policy.
• Sell cannabis products and accessories; provide a positive customer experience.
• Resolve issues during shifts and escalate to management when needed.
• Maintain inventory and support merchandising, stocking, and availability.
• Train employees to meet company standards and safety procedures.
• Handle cash transactions and deposits with accuracy.
• Open and/or close the store as a key holder, following procedures.
• Verify customer IDs and enforce Alberta cannabis regulations.
• Support sales targets and drive sales initiatives.
• Maintain store cleanliness, organization, and visual presentation.
• Ensure health and safety policies are followed and rotate between Canmore and Banff.

Skills

Retail leadership

Customer service

Team supervision

Cash handling

English proficiency

Education

Secondary school diploma

Tools

Microsoft Office

Job description

Overview

Employer: Canna Cabana (a High Tide Inc. retail cannabis brand)

Job Title: Retail Shift Lead

NOC Code (2021): 62010 - Retail shift Leader (TEER 2)

Number of Positions: 1

Work Locations: Canna Cabana retail stores in Canmore, Alberta

Terms of Employment: Permanent, full-time

Split-Shift Premium:

Hours of Work: Minimum 30 hours per week, worked as a split shift structured around peak business hours (see below). Availability required for evenings, weekends, holidays, and rotation between the Canmore and Banff locations.

Language of Work: English

Position Summary:

Canna Cabana is the flagship retail cannabis brand of High Tide Inc. and operates licensed stores in Canmore and Banff, Alberta. The Retail Shift Supervisor supervises and co-ordinates the activities of sales associates during assigned shifts, ensures compliance with Alberta cannabis retail regulations, and delivers a high standard of customer service in a fast-paced retail environment. The role is performed on a split-shift basis built around the store’s busiest periods and requires flexibility across store locations.

Split-Shift Schedule (Peak Hours)

The split shift is deliberately structured around the store's high-traffic periods. Cannabis retail traffic in the Canmore and Banff tourist market concentrates in a busy midday/early-afternoon period and again in a busy late-afternoon/evening period, with a slower lull in between. The Retail Shift Supervisor works a first 4-hour shift covering the earlier peak times, and then works a second 4-hour shift covering the later peak, with both shifts completed within 12 hours of their scheduled start time. This places experienced supervisory coverage on the floor when customer volume, ID verification, and compliance demands are highest. Total scheduled hours are 8 per day and 40 per week (5 days/week).

Responsibilities

Main Duties and Responsibilities (consistent with NOC 62010)

• Supervise, co-ordinate, and provide direction, guidance, and instruction to sales associates during assigned shifts.
• Authorize payments, refunds, exchanges, and merchandise returns in accordance with company policy.
• Sell cannabis products and accessories, greet and assist customers, and ensure a positive shopping experience.
• Resolve issues that arise during the shift, including customer requests, complaints, operational issues, and supply shortages, escalating to management where required.
• Maintain specified inventory and support merchandise operations, including receiving, stocking, merchandising, product availability, and inventory control.
• Train employees to ensure compliance with company standards, customer service expectations, and operational procedures.
• Handle cash transactions accurately, including cash reconciliation, deposits, and adherence to cash-handling procedures.
• Act as a key holder responsible for opening and/or closing the store, securing the premises, and following all required opening and closing procedures.
• Verify customer identification and enforce Alberta's minimum-age requirements and all applicable cannabis retail regulations.
• Ensure the secure storage, handling, sale, and documentation of cannabis products in accordance with regulatory requirements and company policies.
• Support achievement of sales targets and encourage sales initiatives.
• Maintain store cleanliness, organization, visual merchandising standards, and overall store presentation.
• Ensure all employees follow workplace health and safety policies, security procedures, and applicable legislation.
• Support the Store Manager and Assistant Store Manager with daily operations and assume leadership responsibilities in their absence.
• Any other duties as assigned based on business needs.

Qualifications

Qualifications:

• Completion of secondary school is required.
• Minimum of 2 years of retail work experience is required; cannabis retail experience is preferred.
• Demonstrated sales and service orientation, with a proven ability to train, motivate, and lead staff.
• Strong time-management, prioritization, and problem-solving skills.
• Basic office administration skills and proficiency with the Microsoft Office suite.
• Effective verbal and written communication skills in English with individuals at all levels of the organization.
• Thorough understanding of applicable health and safety legislation.
• Ability to work evenings, weekends, holidays, and split shifts, and to work at different store locations.

Required Certifications

• Valid SellSafe certification as required by the Alberta Gaming, Liquor and Cannabis (AGLC).
• Must meet all AGLC licensing/registration requirements applicable to retail cannabis staff.
• Successful completion of all mandatory company compliance and health & safety training.
• Valid First Aid certification is considered an asset.

Working Conditions

• Split-shift schedule built around peak business hours (two 4-hour shifts per day with an unpaid break in between); 8 scheduled hours per day and 40 hours per week.
• Fast-paced retail environment with changing priorities.
• Prolonged periods of standing and walking.
• Flexible scheduling, including evenings, weekends, and holidays, with travel/rotation between the Canmore and Banff store locations.

SellSafe License is mandatory for working at any cannabis store. To get SellSafe license please visit -

SellSafe Cannabis Staff Training | AGLC

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count⁷. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.