Retail Sales Technician Lead – Summer Operations

RED Mountain Resort; Rossland; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Sales Technician Lead to enhance customer experiences at a vibrant resort. This role is perfect for someone passionate about the bike and ski industries, eager to support a dynamic team while providing exceptional service. You will manage daily operations, assist with sales, and ensure a welcoming atmosphere for customers. If you thrive in a fast-paced environment and enjoy sharing your product knowledge, this position offers a fantastic opportunity to grow within a supportive team. Join a workplace where your contributions matter and where you can make a real impact on customer satisfaction.

Qualifications

• Minimum high school diploma; post-secondary education is an asset.
• Experience in the mountain bike industry and retail is preferred.

Responsibilities

• Lead the team and ensure high standards in daily operations.
• Provide excellent customer service and maintain a friendly environment.
• Handle sales transactions efficiently and accurately.

Skills

Customer Service

Cash Handling

Retail Product Knowledge

Technical Product Knowledge

Team Leadership

Multi-tasking

Education

High School Diploma

Post-secondary Education

Tools

POS Software

Excel

Word

Job description

Position Summary

The Retail Sales Technician Lead is responsible for assisting the management team and helping to delegate responsibilities to employees based on management instructions. They will assist with the day-to-day summer operations, sales, and transactions, and must provide excellent customer assistance. The successful candidate will have a strong passion for the bike industry as well as ski and board knowledge. This person plays a key role in supporting the team and customers with more technical information and in-depth product knowledge.

MAJOR RESPONSIBILITIES

1. Team Management
   • Lead the team to ensure daily duties are completed to a high standard.
   • In the absence of the Manager, act as the main point of contact for customer concerns or inquiries.
   • Support team and customers with technical and in-depth product information.
2. POS Sales Processing/Paper Handling
   • Process all sales transactions in a friendly and efficient manner.
   • File forms, vouchers, and documents in appropriate locations.
   • Ensure accurate and efficient cash handling; balance end-of-day cash-outs.
3. Customer Service
   • Provide customers with excellent service and a memorable shopping experience.
   • Possess good product knowledge—know what you are selling.
   • Maintain an upbeat and comfortable shop environment.
   • Answer phones and reply to work emails.
   • Be able to answer questions about Red Mountain Resort services and on-mountain activities.
4. Inventory & Merchandising
   • Ensure the environment is always clean, tidy, attractive, and inviting.
   • Receive merchandise, reconcile with packing slips, and tag stock.
   • Monitor inventory levels and inform supervisors of low stock items.
   • Be aware of backroom stock availability.
   • Restock shelves and racks as required.
   • Help prevent loss of merchandise.

KEY KNOWLEDGE, SKILLS, AND ABILITIES

Education

• High School diploma minimum.
• Post-secondary education is an asset.

Experience

• Mountain bike industry/retail experience.
• Good retail product knowledge.
• Knowledge of Red Mountain Resort, Rossland, and their history.
• Cash handling experience.
• Retail shop experience.
• Experience with POS software.
• Proficiency with Excel and Word.
• Able to troubleshoot computer problems.

Physical and Other Requirements

• Ability to lift at least 50 lbs.
• Ability to work on your feet for long periods.
• Ability to carry stock up several flights of stairs.

Skills and Abilities

• Professional, friendly, and outgoing demeanor.
• Respects and supports company policies and procedures.
• Willingness to help fellow employees and be part of the team.
• Good attention to detail.
• Conforms to Red Sports employee code of conduct and appearance requirements.
• Exceptional interpersonal skills.
• Good team player.
• Customer service-oriented.
• Accuracy and efficiency in transaction processing and cash handling.
• Excellent multi-tasking skills.
• Able to maintain a friendly, professional attitude in a high-pressure environment.