Retail Sales Supervisor – Thriftys Family of Brands

YM Inc; Delta; On-site; Full time

Job summary

A leading fashion brand is seeking a Retail Sales Supervisor to lead the management team in maximizing sales and ensuring exceptional customer service. The role involves training, coaching, and developing staff while maintaining high visual merchandising standards. Ideal candidates will have retail management experience and a passion for customer service.

Benefits

Discretionary bonuses

Health benefits

Dental benefits

Employee discounts

Qualifications

• At least one year of experience in retail management required.
• Proficient with technology including POS and HRIS systems.

Responsibilities

• Maximize store sales while managing wage costs.
• Ensure exceptional customer service and employee training.
• Conduct interviews and manage staffing needs.

Skills

Leadership

Communication

Time Management

Problem-Solving

Team Building

Education

Completion of secondary school

Tools

POS system

HRIS systems

Job description

Employer : Thriftys Family of Brands (Thriftys Inc. (2005))

Terms of Employment : Full Time / Permanent

Hours of Work : 40 hours / week

Benefits : Eligible for discretionary bonuses / increases in salary. Eligible for company health benefits, dental benefits and employee discounts.

Salary : $22.60 CAD per hour

Contact : Please send resumes to [e-mail] and include “Retail Sales Supervisor” in the subject line.

Thriftys Family of Brands has been a proudly Canadian company since 1942. From day one, our roots have been firmly planted in denim. By keeping up with the latest trends throughout the decades, we have consistently offered our customers the latest denim fits, washes and styles, maintaining our reputation as one of the top denim retailers in Canada.

Our company philosophy is all about our customers and employees feeling empowered to express their individuality and diversity through fashion – we want YOU to be YOU!

Do you want to work for a company that is a leading brand in the fashion industry? Do you love denim? Are you an authentic, influential individual that will add energy and excitement to our growing business? Do you thrive in an environment that is hands on, fast paced and ever-changing? If you answered “Yes”, then we want to meet you!

The Retail Sales Supervisor is an inspirational leader of the Management team, whose main responsibilities are to maximize store sales while effectively managing wage costs and to achieve high standards of visual and loss prevention practices. As the leader of exceptional customer service in their store, the Retail Sales Supervisor is responsible for recruiting and ensuring employee development for future succession. The Retail Sales Supervisor achieves these goals by meeting the Company’s 7 Corporate Objectives, adhering to Company policies and procedures and by being a strong and respected role model to all team members.

Duties :

Training, Coaching and Development

• Partnering with the District Manager to ensure all necessary training for the position is completed
• Actively participating in their own training by putting into practice what has been learned
• Providing fair, ongoing and effective training and coaching to all employees so that they can successfully execute their jobs, by using all available training resources to maximum benefit
• Regularly assessing employee performance using available tools and providing constructive feedback on progress and development
• Holding employees accountable through a fair and consistent performance management process
• Counselling and effectively resolving performance issues through effective coaching and the use of Performance Improvement Plans and Development Plans
• Providing training and ensuring compliance with all Company policies (e.g. HR, Administration, Loss Prevention)
• Providing coaching to employees in accordance with the Company’s performance management policies
• Terminating employees when all training and coaching methods have been exhausted and additional termination criteria has been met
• Completing necessary health and safety training and ensuring employees meet and adhere to corporate health and safety policy requirements that contribute to a safe work place

Hiring and Succession Planning :

• Reacting with a sense of urgency to recruitment needs while utilizing all tools available
• Conducting interviews and extending offers of employment, provided new hire criteria is met
• Conducting pre-employment checks on potential hires (e.g. reference checks, credit and criminal checks)
• Ensuring the store is well staffed with skilled and experienced employees who meet Company expectations
• Committing to retaining the best talent by creating an environment where, fair and just management is practiced and employees feel valued and respected
• Ensuring a consistent and strategic commitment to succession planning
• Being committed to internal promotion and employee career pathing

Customer Service Excellence :

• Ensuring all employees are committed to providing exceptional customer service, with the support of current customer service tools
• Ensuring all customers have a memorable and enjoyable shopping experience at all times, by providing friendly and knowledgeable service, including product benefits and features
• Ensuring the store is neat, clean and organized (NCO) at all times, including the stockroom / backroom and washrooms
• Responding appropriately to customer inquiries and concerns and making decisions, whenever possible, in favor of the customer
• Projecting professionalism and Company image by adhering to Company dress code policies

Time Management :

• Effectively utilizing time management skills to meet Company objectives, within set timelines
• Assigning and distributing duties to employees
• Reviewing and authorizing requested time off
• Reviewing and authorizing employee availability changes

Sales and Wage Cost :

• Ensuring the store meets sales and wage cost objectives, utilizing available resources to maximize business opportunities and responding strategically and promptly to fluctuations in the business
• Ensuring strategic and successful inventory management, including the prompt completion of markdowns
• Ensuring visual merchandising and marketing directions are implemented as per visual directives, within required timeframes
• Participating in execution of visual launches
• Ensuring effective maintenance of Company visual merchandising standards
• Providing guidance to the visual team in terms of visual execution
• Maintaining a solid understanding of colors, fabrics, trends and designs, including an ability to maximize fashion knowledge
• Assisting in loss prevention training for all employees
• Ensuring loss prevention policies and practices are adhered to, in order to achieve shrink target
• Conducting employee bag checks before and after an employee’s shift
• Notifying the District Loss Prevention Manager of any loss prevention related concerns

Requirements :

• Completion of secondary school is required
• At least one year of experience in retail management is required
• At least six months of experience in retail sales and / or visual merchandising
• Proficient with technology including POS system, and HRIS systems such as Dayforce
• Effective leader
• People person, with strong ability to communicate with customers and employees
• Strong team building skills
• Time management, organizational and multi-tasking ability
• Understanding of the principles of exceptional customer service
• Strong merchandising and presentation skills
• Excellent problem-solving skills
• Effective follow up methods

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