Retail Sales Supervisor

Staples Canada; Whitehorse; On-site; CAD 45,000 - 60,000; Full time

Job summary

Staples Canada is seeking a Sales Supervisor in Whitehorse to lead a team focused on exceptional customer service and sales performance. Key responsibilities include engaging customers, training associates, and ensuring the smooth operation of the store. Ideal candidates will have over 3 years of retail experience, preferably in technology sales, alongside strong communication skills and the ability to thrive in a fast-paced environment. This role offers competitive health benefits, performance bonuses, and opportunities for learning and growth.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of retail sales experience required; direct experience in technology sales preferred.
• 1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.

Responsibilities

• Lead a team to provide exceptional customer experiences and drive sales.
• Cultivate a selling culture with associates and execute sales goals.
• Supervise operational excellence and uphold store standards.

Skills

Retail sales experience

Strong communication skills

Ability to operate in a fast-paced environment

Prioritization and multi-tasking skills

Job description

Some of what you will do

As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset.
• Sales Execution: Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers. Execute, communicate, and ensure understanding of flyer and promotional items.
• Team Leadership: Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services. Partner with store leaders to set and execute sales goals and targets.
• Operational Excellence: Support operational excellence and store brand standards for all areas of the store. Supervise aspects of health & safety, loss prevention, and policies and procedures.
• Training and Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
• Administrative Duties: As a keyholder, ensure the safe opening and closing of the store, handle daily and weekly tasks associated with timekeeping and payroll, and maintain compliance with health & safety and asset protection standards.
  
  

Some of what you need

• 3+ years of retail sales experience required; direct experience in technology sales preferred.
• 1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.
• Strong communication skills to inspire both our customers and associates.
• Ability to operate in a fast-paced environment with strong prioritization and multi-tasking skills.
  
  

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...