Retail Sales Supervisor

PUMA North America, Inc.; Grand Rapids; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading apparel company in Grand Rapids is seeking a dedicated retail associate with a customer service mindset. Responsibilities include ensuring high-quality customer experiences, meeting sales goals, and assisting in staff recruitment and training. The ideal candidate has 1-2 years of experience in retail and possesses strong communication skills. This position offers competitive pay of $19.25-$21.00 plus bonuses.

Benefits

Bonus

Benefits

Qualifications

• 1 – 2 years’ experience in a retail environment.
• Proven ability to exceed sales goals.
• Ability to lift/carry up to 30 pounds.

Responsibilities

• Provide high standards of customer experience.
• Ensure store achieves sales and profitability goals.
• Assist with recruitment and training of employees.

Skills

Customer service orientation

Sales goal achievement

Team player

Excellent communication

Quick learner

Basic computer skills

Job description

YOUR MISSION

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and / or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and complaint working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

YOUR TALENT

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel / footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Excellent communication skills
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift / carry, push / pull up to 30 pounds regularly

The base pay for this position is $19.25-$21.00 + Bonus + Benefits

Pay may vary depending on job-related knowledge, skills, and experience

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.For additional information, please contact : us-