Retail Sales Representative / Agent(e) au centre d'expédition

Purolator; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Purolator is seeking a dedicated Customer Service Representative to enhance customer satisfaction through effective service. The ideal candidate will demonstrate strong problem-solving skills and build positive relationships with customers and corporate partners while adhering to safety standards. Experience in customer service or retail is preferred, and the role involves flexible hours primarily during weekends.

Qualifications

• 3-12 Months Customer Service Experience preferred.
• 3-12 Months Retail Experience preferred.
• Excellent communication skills.

Responsibilities

• Serve customers efficiently on the phone and in person.
• Resolve problem shipments and account challenges.
• Communicate positively with customers and team members.

Skills

Customer service orientation

Problem Solving

Communication

Relationship Building

Job description

Pay Competitive

Employment type Full-Time

Job Description

Req#: 62004

Hours of work
Thursday and Friday 3:30pm-8pm
Saturday 8:45am-4:15pm,
16.5 hours weekly

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries

  Problem Solving

• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

  Relationship Building

• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.

  Technology

• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control

  Communication

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Communicating to customers and key partners in a positive manner

  Personal Responsibility and Accountability

• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

  Key Areas of Focus

• Customer service orientation
• Ability to problem solve
• Excellent in relationship building
• Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person);
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

About the company

Purolator Inc. is a Canadian courier that is 91% owned by Canada Post, 7% owned by Rainmaker Investments Ltd.

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