Retail Sales Pro - Flexible Schedule & Customer-Centric

newbalance; Canada; On-site; CAD 32,000 - 42,000; Full time

Job summary

New Balance in Canada is seeking a Retail Sales Associate to provide exceptional customer service, share expert product knowledge, and guide customers through every step of the purchase. You will work as part of a team to ensure accurate fitting, promote current promotions, maintain a neat floor, process transactions, and uphold safety standards in a fast-paced, in-store environment.

A flexible schedule including weekends and holidays is expected, with North America offices encouraging in-person

Qualifications

• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model.
• Understand the customer's needs and educate the customer on product features and benefits.
• Solve any customer problems and answer questions during the transaction.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions and keep the floor neat, organized, and well stocked.
• Ensure items are labeled and price marked properly and monitor security.
• Follow safety regulations including lifting procedures and reporting accidents.

Skills

Customer service

Communication

Teamwork

Mathematical ability

Retail experience

Tools

Cash register

POS system

Job description

New Balance in Canada is seeking a Retail Sales Associate to provide exceptional customer service, share expert product knowledge, and guide customers through every step of the purchase. You will work as part of a team to ensure accurate fitting, promote current promotions, maintain a neat floor, process transactions, and uphold safety standards in a fast-paced, in-store environment.

A flexible schedule including weekends and holidays is expected, with North America offices encouraging in-person