Retail Sales Operations & Communications Manager

General Motors; Oshawa; Hybrid; CAD 131,000 - 181,000; Full time

Job summary

General Motors of Canada in Oshawa is seeking a Retail Sales Operations & Communications Manager on a hybrid basis.

You will report to the Director of Retail Excellence and bridge the retail and sales organizations, leading the Training team and driving improvements for the dealer network and internal communications.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Advanced Excel, Power BI and Tableau experience beneficial.
• French language is an asset.

Responsibilities

• Lead the Training Team to modernize and execute Dealer/Wholesale training.
• Coordinate dealer meetings and events; assist content planning.
• Develop and maintain data analytics dashboards and reports.
• Prepare content and make presentations to all levels of management; support special projects.

Skills

Big picture thinking

Ambiguity management

Interpersonal skills

Fast learner

Time management

Complex problem solving

Written and oral communication

Data-driven mindset

Results oriented

Self-motivation

Education

Bachelor's degree

Advanced Excel

Power BI

Tableau

Tools

Salesforce

Job description

Job Description

Retail Sales Operations & Communications Manager

Vacancy Status

Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill)

AI Disclosure

As part of the application process, Artificial Intelligence will be used in the hiring process for this role

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation centre three times per week, at minimum.

Reporting to the Director of Retail Excellence, and working closely with the General Director of Sales, the Retail Sales Operations & Communications Manager will work to integrate the retail and sales organizations.

You might be a good fit for this role if you're an expert communicator and eager to align perspectives and priorities. The ideal candidate for this role embodies the GM Behaviours and is motivated by the desire to continue to drive sales/communications process improvements, internally and with our Dealer Network. The ability to lead change, collaborate, and the effective prioritization of an ambiguous and fast-paced priorities is key.

This role will also lead the Training team - responsible for the development and execution of Dealer Network and Wholesale training.

What You'll Do:

Serve as a conduit of communication to the Dealer Network and integrates the retail and sales organizations on key strategies:

Leadership of Training Team:

Support the modernization, development and execution of Dealer and Wholesale training including:

• Development and execution of the DM new hire curriculum.


• CanadianLeadforGoogle Migration and Transformation.


• CanadianLeadforDealerSuccessandTransformation via Salesforce and integrationwithGlobalITandAICentre.


• RecurringHQdevelopmenttouchpoints(e.g., Lunch&LearnsonlearningHoursholdingthekeyboard incomplete.


• Field Professional Development Days(PDDs) incomplete.


• Build and maintain a growth mindset learning curriculum , focused on developing future-ready capabilities (e.g., Power BI, analytics, AI, financial acumen).


• Create and maintain cross-functional training for VSMs/DMs in partnership with CCA, Finance, Legal and other stakeholders (e.g., Goodwill, Claims, SPA, EV strategy, distribution, digital tools).


• Optimize Studio operations.


• Manage Dealer Training agency partnership.

Sales Operations Processes:

• Lead coordination initiatives for the dealer and executive meetings, and assist in content planning and execution of VSSM and dealer events.


• Coordinate and execute key company/Dealer meetings ie) ERT, Dealer Business Conferences, etc.


• Manage the DCT process,including content coordination, action item management and dealer communication.


• Assist with the coordination and flow of new ideas and programs throughout GM Canada.


• Maintain existing, and develop new, data analytics dashboards/reports.

Communications:

• Responsible for the development and execution of both internal and external communication strategies, including preparing compelling monthly leadership communications for our Dealer Network. Ie) AMAs, Field Communication process, Dealer Calls, Field Calls, FNM.


• Identify and execute strategies for improved network communication across GM Channels focusing on comprehensive messaging aligned with business objectives.

Other

• Prepare content and make presentations to all levels of management.


• Support on special projects and analyses as required.

Key Skills & Competencies

• Ability to see the big picture - Strong conceptual and critical thinking skills that enable seeking out and distilling information from many different sources into a clear understanding of the past, present and potential futures.


• Comfortable working with ambiguity - Able to bring clarity and focus to ambiguous situations.


• Excellent interpersonal skills - Able to build strong working relationships across team.


• Ability to quickly learn new skills and adapt to new responsibilities with natural curiosity.


• Strong time management skills - Can prioritize and work independently under tight deadlines.


• Comfortable with complexity - Able to structure and solve complex problems.


• Excellent written and oral communication skills (including PowerPoint Wizardry).


• Data driven mindset with an interest in business intelligence and analytics.


• Must be results-driven, highly organized, and self-motivated; taking initiative and following-through.

Education and Training:

• Successful completion of a Bachelors degree required; Advanced degree in business, marketing preferred.


• Advanced Excel, Power BI and Tableau experience beneficial.


• French language is an asset.

Compensation

The salary range for this role is $131,000.00 to $180,900.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits:

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compens