Retail Sales Manager Victoria (A25)

Trail Appliances BC; Langford; On-site; CAD 65,000 - 86,000; Full time

Job summary

An established industry player is seeking a Retail Sales Manager to lead a dynamic team focused on delivering exceptional customer experiences. This role emphasizes driving sales growth and market share through effective coaching, training, and mentoring of retail staff. The ideal candidate will bring 3-5 years of successful retail management experience and a passion for customer service. Join a fast-growing company that values integrity, improvement, and determination, and enjoy a range of benefits including health coverage, employee discounts, and professional development opportunities. Are you ready to make a significant impact in a vibrant retail environment?

Benefits

Extended Health Benefits

Merit Performance

Generous employee discounts

Gym membership discount

Professional Development Programs

Employee Recognition Program

Company events

Paid Volunteer

Qualifications

• 3-5 years of retail sales management experience with proven sales growth.
• Successful completion of business courses and supervisory training.

Responsibilities

• Drive sales and revenue while maintaining customer experience standards.
• Coach and mentor retail sales staff to enhance performance.

Skills

Retail Sales Management

Customer Experience

Sales Growth

Coaching and Mentoring

Communication Skills

Microsoft Office

Education

Business Courses

Supervisory Training

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

With a focus on driving sales growth, the Retail Sales Manager is responsible for the leadership and direction of the team with a focus on increasing market share through a customer-centric approach.

The Retail Sales Manager is expected to support, coach, train, mentor, and assist the retail sales staff.

What you will be doing

• Providing Amazing Customer Experiences
• Maintain the In Store Experience Standards
• Drive Sales and Revenue
• Maintain Product Knowledge Training Plan for Product Experts
• Weekly performance review with Product Specialists
• Review and approve daily written sales orders
• Maintain Margin Expectations through strategic price management
• Support the needs of internal customers
• Ability to travel to Lower Mainland locations and satellites an asset

What you bring

• 3-5 years of successful retail sales experience in a management role
• Proven ability to deliver sales growth, set objectives and achieve them
• Successful completion of business courses, including supervisory training
• The ability to lead, coach, motivate and enhance existing teams for success
• Excellent written and oral communication skills
• Good working knowledge of Microsoft Office and ability to learn new software
• The ability to work evenings, weekends and additional hours when required
• Appliance knowledge is an asset but not mandatory

Why Join Trail

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

Salary: $65,000 - $86,000 a year (Includes Bonus)

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?