Retail Sales Manager - Sales/Custom Framing

Store - HALIFAX, NS

Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.

Major Activities

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
2. Develop and coach the team selling behaviors.
3. Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager.
4. Achieve your KPIs and manage the framing team to achieve their role KPIs.
5. Review sales and production workload and build plans and sales floor time for networking.
6. Manage and execute the inventory management processes as assigned.
7. Manage and execute shrink and safety programs.
8. Serve as Manager on Duty (MOD).
9. Assist with interviewing, onboarding, coaching, observing, and training of new team members; support Talent Development activities; participate in Performance Management activities; utilize leadership competencies for self-development.
10. Partner with MODs daily on framing expectations and team performance.
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; serve as a role model.
12. Participate in truck unload and stocking processes to ensure standards are followed and completed within budget.
13. Follow SOPs and company programs to ensure a safe environment.
14. Acknowledge customers, help locate products, and provide solutions.
15. Assist with Omni-channel processes.

Other duties as assigned

Minimum experience required

• Basic computer skills

Preferred experience

• Previous custom framing experience (preferred)
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching
• Ability to move throughout the store
• Ability to stand for long periods
• Lifting heavy boxes and frames; accessing high shelves with ladder or similar equipment
• Contact supervisor for accommodations if needed

Work Environment

• Public retail store setting with climate-controlled areas; some outdoor work; work hours include nights, weekends, and early mornings.

Legal Requirements

Applicants in Canada must satisfy federal, provincial, and local legal requirements.

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more info, visit www.michaels.com.

Our benefits include health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer. We support all team members and customers to create, innovate, and grow together.