Retail Sales Manager - North America

Diva International Inc. (“DIVA”) is looking for a Retail Sales Manager – North America. This role is responsible for driving and optimizing sales performance across a designated geographic region. This leadership role ensures the execution of strategic sales plans, the development and nurturing of strong client relationships, and the consistent achievement of revenue targets. The position plays a crucial role in fostering a high-performance culture within the regional sales team through effective coaching, goal setting, and support.

The role allows for remote work in Ontario, Canada. Travel may be required on occasion. Must be legally eligible for employment and reside in Ontario, Canada.

About Us:
Since 2003, DIVA has introduced and onboarded millions of people as they keenly—or—anxiously—discovered reusable period care. Founded by mother-daughter duo Francine Chambers and Carinne Chambers-Saini, DIVA revolutionized the “feminine hygiene” industry and created the mass market adoption of sustainable period care alternatives. Today, the DIVA brand is synonymous with the menstrual care category, driving change and bringing sustainability to the forefront of new period care innovation.
We are DIVA. Your conscious cycle care partner.

Responsibilities:
General Duties

• Own relationships with key customers and brokers, including regular and relevant communications to maintain, strengthen, and grow these partnerships over time.
• Deliver tailored presentations for line and business reviews, with marketing support.
• Accountable to meet all revenue and profitability targets related to assigned accounts, including forecasting for key accounts with a high level of accuracy.
• Act as main point of contact for assigned accounts, ensuring effective cross-functional cooperation to ensure sales plan, budgets, marketing budgets, contracts, visual and in-store guidelines are executed.
• Work closely with the Head of Sales (or senior management) to prepare strategies to maintain and grow Diva International business across assigned key retailer accounts.
• Maintain access to all systems required to manage and operate key retailer partnerships.
• Attend any senior planning or strategic meetings that are requested by either Head of Sales or senior management positions.
• Work in accordance with the Diva International Inc. Quality Policy and B Corp set of standards.

Execution

• In partnership with Trade Marketing Manager/Marketing team and Sales team counterparts, create and execute ROI positive promotional programs.
• Advise in any in-store marketing materials related to retail.
• Participate in feedback for retailer presentations and coordinate with brokers as needed.
• Negotiate contracts/agreements for assigned customers.
• Oversee, approve, and communicate required NetSuite updates related to any promotions.
• Responsible for management of opportunity and promotional planner for assigned accounts.
• Manage inbound leads and open new channels of business.
• Attend industry trade shows and conferences as required.

Budget & Performance Tracking

• Own annual planning and forecasting process for assigned accounts.
• Meet or exceed sales goals, with accountability to revenue and profit objectives.
• Provide inputs for monthly revenue & demand forecasts for assigned accounts.
• Accountable to accurate planning and budgeting for Retailer/Distributor charge backs and deductions.
• Provide timely feedback to Head of Sales regarding account performance.
• Work within parameters of company policies and procedures.

Qualifications:

• University degree or College diploma in business, marketing, economics, or related field or equivalent of 5+ years of experience.
• Previous experience in sales and demonstrating excellent presentation skills.
• Experience in CPG account management/selling.
• Experience and/or comfortable working with government institutions on medical device regulatory requirements.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to make independent decisions/recommendations.
• Able to execute a strategic comprehensive business plan.
• Ability to multitask skills, handle various relationships, projects and tasks.
• Strong drive for results and customer focus.
• Strong interpersonal skills and the ability to build productive working relationships.
• Proficiency with computers and computer programs, familiarity with CRM tools.
• Valid passport without restrictions for travelling across borders.

About Our Hiring Process:
Does this sound like great fit for you? We would love to hear from you.

You can expect us to be curious about who you are, what experiences you have gained to date and what you are looking for in your next opportunity. We will provide a series of opportunities for us to connect and for you to meet various members of our team. Please ask us questions and let us know how we can support you throughout our hiring process.

Why work at Diva International?
As a Certified B Corp and remote-first workplace, our internal work-life rhythm and processes are guided by a purposeful intention to operate differently; in an inclusive mindset that encourages employee input, creativity, and collaboration.

At DIVA, we strive to be a welcoming and safe space for everyone, regardless of their race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity, physical ability, or any other protected grounds. We welcome employees and candidates from these underrepresented groups to help make this vision a reality.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please e-mail at accessibility@divacup.com if you require accommodation. Information related to accommodation requirements will be addressed confidentially.