Retail Sales Manager — Lead & Coach Frontline Team

Vancouver Aquarium Careers; Vancouver; On-site; CAD 62,400 - 81,900; Full time

Job summary

A prominent educational facility in Metro Vancouver is seeking a Manager of Retail Sales to oversee the operations of retail stores. The successful candidate will handle merchandising, sales generation, and manage a team of 15-30 sales associates. This hands-on role focuses on customer service excellence, dynamic team leadership, and achieving sales targets, making it crucial for the aquarium's retail success. Ideal for candidates with extensive retail management experience and strong communication skills.

Qualifications

• 5 years management experience in a retail operation.
• Extensive leadership and hiring experience is essential.

Responsibilities

• Manage overall operations of retail stores and outlets.
• Coach and develop sales associates to drive sales.
• Resolve escalated customer issues and complaints.
• Monitor cash handling and POS procedures.

Skills

Communication skills

Mathematical skills

Sales techniques

Leadership

Education

Post Secondary education in marketing

Job description

A prominent educational facility in Metro Vancouver is seeking a Manager of Retail Sales to oversee the operations of retail stores. The successful candidate will handle merchandising, sales generation, and manage a team of 15-30 sales associates. This hands-on role focuses on customer service excellence, dynamic team leadership, and achieving sales targets, making it crucial for the aquarium's retail success. Ideal for candidates with extensive retail management experience and strong communication skills.