Retail Sales Manager

Clutch Technologies Inc.; Markham; On-site; CAD 55,000 - 75,000; Full time

Job summary

Clutch Technologies Inc. seeks a Retail Store Manager for its new Markham location. This role involves launching the store, leading a high-performing team, and ensuring an exceptional customer experience. Ideal candidates have retail management experience, strong leadership skills, and a passion for delivering top-notch service.

Benefits

Career Growth Opportunities

Competitive Compensation

Collaborative Team Environment

Qualifications

• 2+ years in a retail store management or assistant manager role.
• Experience leading a team in a high-volume, customer-facing environment.
• Excellent communication and problem-solving ability.

Responsibilities

• Train and lead Field Specialists and Team Lead.
• Ensure a welcoming and seamless in-store customer experience.
• Oversee day-to-day store operations including staffing and inventory.

Skills

Leadership

Problem Solving

Customer Service

Communication

Tools

Google Workspace

Slack

Job description

We’re on a mission to reinvent how people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest buyer and seller of cars, offering a digital-first, hassle-free experience. Customers can browse thousands of cars online, have their chosen vehicle delivered right to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee.

Looking to sell? We buy over $1 million worth of cars every day, providing a firm, AI-generated offer every 15 seconds—and when you sell to us, you get paid instantly, now that’s Clutch.

Recognized four years running on The Globe & Mail’s list of Canada’s Top Growing Companies—and with back-to-back spots on Deloitte’s Technology Fast 50 and Fast 500—we’re seeking curious, hard-working, and driven individuals to join our growing team.Founded in 2017 and headquartered in Toronto, Clutch currently operates in Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Our world-class investors include Altos Ventures, Canaan, FJ Labs, BrandProject, and Upper90. To learn more, visitclutch.ca .

About the Role

As the Retail Store Manager at our first retail location in Markville Mall, you’ll lead the charge in bringing our digital brand to life in a physical space. You’ll build and manage a high-performing team, deliver a standout customer experience, and drive store performance from the ground up. This is a foundational role with visibility, growth, and real impact. Our flagship location, Wolfedale, sets the tone for excellence across all current and future Clutch locations, and your leadership will help shape its continued success.

Team: Retail Operations

Reports To: David Brady

Type: Full-time

Key Responsibilities

• Train and lead Field Specialists and Team Lead
• Set clear expectations and provide ongoing 1:1 coaching and development conversations
• Build individualized development plans and support career progression within the team
• Foster a team culture that is customer-obsessed, accountable, and collaborative

Customer Experience:

• Own the in-store experience from first connection to a fond farewell — ensure it’s welcoming, seamless, and best in class
• Be hands-on with customers during busy periods or peak times
• Act as a Clutch ambassador — both in-store and with the broader community

Operations & Execution:

• Oversee day-to-day store operations including open/close procedures, inventory, and scheduling
• Manage staffing levels to match customer volume and appointment flow
• Maintain clean, organized, and brand-aligned retail and field spaces

Performance Management:

• Track key performance metrics (NPS, conversions, attendance, timely assistance, online reviews, etc.) and report regularly
• Identify opportunities to improve team productivity, efficiency, and customer satisfaction
• Partner cross-functionally with Field Operations, Customer Experience, Brand Marketing, Sell to Clutch, Retail, and Production teams

Administration & Compliance:

• Manage store-level scheduling and budgeting
• Build strong relationships with property managers and community stakeholders
• Ensure compliance with safety, security, and company policies

What We’re Looking For:

• 2+ years in a retail store management or assistant manager role
• Experience leading a team in a high-volume, customer-facing environment
• A love for retail and building exceptional customer experiences
• Strong leadership and coaching skills with a bias for action
• Excellent communication and problem-solving ability
• Comfortable with tech-enabled tools (Google Workspace, Slack, scheduling tools, etc.)
• Willingness to work retail hours, including evenings, weekends, and holidays

Why You’ll Love It at Clutch:

• Make an Impact: Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• Career Growth: Join a rapidly growing company with opportunities for leadership and professional development.
• Great Team: Work alongside talented, driven, and collaborative colleagues who are passionate about what they do.
• Competitive Compensation: Enjoy a strong compensation package, including salary,, and benefits.

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