Retail Sales Executive

Malabar Group; Mississauga; On-site; CAD 32,000 - 42,000; Full time

Job summary

Malabar Group in Mississauga is seeking a motivated Jewellery Retail Sales Associate to welcome customers, understand needs, and present product options to help finalise purchases.

You will manage stock, display merchandise attractively, and work with the sales team to achieve daily targets while maintaining hygienic standards and security of showcased jewellery.

Responsibilities

• Greet customers and understand their requirements.
• Introduce product offerings and assist buying decisions.
• Prepare product estimates and complete sales transactions.
• Achieve category-wise sales targets for assigned section.
• Count and maintain stock records daily (opening/closing stock).
• Monitor stock and ensure adequate shelf availability.
• Report sold stock for reordering to the sales manager.
• Monitor dead stock and liaise with store manager to minimise.
• Ensure proper and attractive product displays following hygienic standards.
• Secure transfers to lockers at close of day and report theft risks.
• Handle customer queries and complaints with appropriate solutions.
• Support marketing team for customer visits and exhibitions.
• Identify potential customers and refer them to the store.
• Adhere to cost-saving practices in-store.
• Develop and maintain relationships with competitors to learn best practices.

Job description

• Receive the customer and engage with the customer to understand the customer’s requirement.
• Introduce various product offering to the customers and facilitate customer buying decision.
• Prepare the estimate of the products selected and completing the sales transaction.
• Achieve category wise sales target for the allocated section.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• Monitor the stock in the section and ensure adequate stock for sales.
• Report the sold sock in the section for reordering to the sales manager for timely stock replenishment.
• Monitor the dead stock and liaison with the store manager to minimise the same.
• Responsible for proper and attractive display of the products at the appropriate counter following hygienic standards.
• Transfer the stock to the locker at the close of the day; maintain safety of jewellery displayed to customers and communicate promptly to the superiors about any potential theft.
• Understand the queries and complaints from the customer and address with right solution.
• Provide support to the marketing team for potential customer visits and exhibitions.
• Identify potential customers and referring them to the store.
• Adhere to cost saving practices undertaken in the store.
• Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes.