Retail Sales Associates- Niagara Pen Centre

Lovisa America LLC; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for an energetic and customer-focused Retail Sales Associate to join their dynamic team. In this role, you will provide exceptional customer service, support store operations, and maintain high visual merchandising standards. Your ability to connect with customers and drive sales through personalized recommendations will be key to your success. This position offers a vibrant retail environment where your passion for retail and fashion can shine. If you're ready to embody brand values and make a difference in the store and community, this is the perfect opportunity for you to thrive.

Qualifications

• High school diploma or equivalent required.
• Previous retail experience preferred with strong customer service skills.

Responsibilities

• Deliver outstanding customer service and maintain store appearance.
• Process transactions accurately and support daily operations.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Sales Skills

Basic Math Skills

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) System

Job description

Retail Sales Associate

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:

POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

• Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
• Process transactions accurately using our Point of Sale (POS) system
• Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
• Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
• Support Store Manager with daily operations, reports, and special projects
• Build deep product knowledge to effectively communicate features and benefits to customers
• Drive sales through suggestive selling and creating genuine connections with customers
• Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

• High school diploma or equivalent
• Previous retail experience preferred
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Genuine passion for retail and fashion
• Flexible availability including evenings, weekends, and holidays
• Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
• Basic math skills and attention to detail