Retail Sales Associates (Erin Mills)

Lovisa; Mississauga; On-site; CAD 30,000 - 40,000; Full time

Job summary

A popular retail store in Mississauga seeks a Team Member to enhance customer experiences and drive sales. The ideal candidate will have strong customer service skills and the ability to meet key performance indicators. Responsibilities include maintaining store presentation, assisting with ear piercing, and ensuring excellent customer satisfaction. This role offers an opportunity to be part of a dynamic team in a busy retail environment.

Qualifications

• Exceptional experience in customer interactions.
• Ability to meet sales targets and improve KPIs.
• Understanding of merchandise presentation standards.

Responsibilities

• Provide exceptional customer experiences.
• Assist in achieving sales and performance indicators.
• Maintain store cleanliness and visual merchandising.

Skills

Customer service skills

Sales expertise

Problem-solving abilities

Teamwork

Job description

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding solutions.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

SALES

• Understand store targets set daily, weekly, and monthly, and track store performance regularly.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve all company KPIs.
• Utilize all tools within the store diary to meet KPI benchmarks.

EAR PIERCING

• Understand proper use of mechanical stud and clasp ear devices.
• Provide safe and sanitary ear piercing services.
• Recognize procedures for potential exposure to blood-borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

• Assist in merchandising and maintaining store cleanliness.
• Execute floor updates, range updates, and promotions as per planogram.
• Ensure signage is correct and up to date.
• Complete daily cleaning routines and store walks to ensure safety and tidiness.
• Log maintenance issues within 24 hours.
• Keep the backroom clean, organized, and free of stock.

PRODUCT MANAGEMENT

• Process stock according to standards and replenish ranges within 24 hours of delivery.
• Complete stock audits weekly.
• Refill products daily and organize excess stock per Lovisa standards.
• Repair and return faulty products promptly.

PRIVATE AND CONFIDENTIAL

• Scan out non-repairable products the same day they are found.
• Follow visual merchandising and promotional directives.

BRAND AMBASSADOR

• Present yourself according to the Lovisa Style Guide.
• Wear the team piece during every shift.
• Maintain professionalism at all times.

COMMUNICATION

• Read, understand, and act on all points in the Lowdown and Lovisa communication notifications.
• Maintain open communication lines and utilize the Store Diary daily.
• Respond to calls within 24 hours and emails within 48 hours.

OTHER

• Comply with the Lovisa Employee and Security Manuals.
• Stay updated with policies and procedures.
• Maintain security awareness and cash register accuracy.
• Be coachable, flexible, and proactive.
• Work hours as per roster; outside hours require approval.
• Perform other duties and projects as assigned.

KEY MEASURES AND ACCOUNTABILITIES

• Sales vs. Growth on LY, above company benchmarks.
• Average dollar sales, items per sale, add-on sales at 15% or above.
• LOLA completion rate at 90%.

Note: This job posting is active and not expired.