Retail Sales Associate - Yorkdale S/C

Banana Republic; Toronto; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer time matching

RRSP

Employee stock purchase plan

Medical, dental, vision

Virtual health care

Parental top up

See more benefits

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life and engage customers with exceptional service. You will educate customers, promote loyalty programs, and support sales across the store and online channels.

You will work with leadership to deliver a best-in-class experience, maintain store standards, and contribute to meeting store goals while adapting to a fast-paced retail environment in Toronto, Canada.

Qualifications

• Customer service skills with a professional approach.
• Strong communication with customers and team.
• Retail experience or familiarity with store operations.
• Willingness to work flexible shifts including evenings/weekends.
• Comfort with technology used in stores and mobile apps.

Responsibilities

• Provide excellent customer service to drive sales and loyalty.
• Educate customers about loyalty programs and product features.
• Engage customers with suggestive selling and omni-channel tools.
• Maintain a neat, clean, and organized work area.
• Support sales floor, fitting room, cash wrap, and back-of-house as needed.
• Handle customer interactions professionally and resolve issues.

Skills

Customer service

Communication

Retail experience

Flexible schedule

Tech-savvy

Job description

About Banana Republic
Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

About Banana Republic
Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries. We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.

About The Role
As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• To be considered for this role, applicants must:
• Be at least 16 years of age.
• Be legally authorized to work in Canada.
• Not require current or future employment sponsorship to work in Canada.
• Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to‑day operations.
• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.
• Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.