Retail Sales Associate - Tsawwassen Mills

Old Navy; Delta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company seeks a Customer Service Associate in Delta. In this role, you'll provide exceptional customer service, assist with store operations, and engage customers with product expertise to enhance their shopping experience. Ideal candidates will be communicative and problem-solving individuals who thrive in a retail environment.

Qualifications

• Good communicator with technology skills.
• Problem solver focused on continuous improvement.
• Professional handling of customer issues.
• Ability to learn through on-the-job training.

Responsibilities

• Provide excellent customer service and product knowledge.
• Support various store operations including sales floor and check out.
• Assist customers with merchandise and store promotions.
• Promote brand loyalty programs.

Skills

Communication

Problem Solving

Customer Engagement

Team Collaboration

Job description

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Be courteous and responsive to internal / external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues / concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.

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