Retail Sales Associate - The Pike Outlets

Gap Inc.; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Brand Associate who will play a crucial role in delivering exceptional customer experiences. In this dynamic position, you will engage with customers, educate them about loyalty programs, and utilize an omni-channel approach to drive sales. Your passion for retail and commitment to customer service will contribute to a positive work environment and brand loyalty. If you thrive in fast-paced settings and are eager to learn and adapt, this opportunity is perfect for you, offering a chance to make a significant impact in a vibrant team.

Qualifications

• Strong communication skills to interact effectively with customers.
• Ability to utilize retail technology and maintain a clean work environment.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Support sales floor and handle customer interactions professionally.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Technology

Flexibility

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote loyalty by educating customers about our loyalty programs.
3. Seek out and engage with customers to drive sales and service using suggestive selling.
4. Enhance customer experience using all omnichannel offerings.
5. Be accountable to personal goals which contribute to overall store goals and results.
6. Support sales floor, fitting room, cash wrap, back of house, as required.
7. Maintain a neat, clean and organized work center.
8. Handle all customer interactions and potential issues/returns courteously and professionally.
9. Execute operational processes effectively and efficiently.

Who You Are

1. A good communicator with the ability to effectively interact with customers and your team to meet goals.
2. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
3. Passionate about retail and thrive in a fast-paced environment.
4. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
5. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
6. Able to utilize retail technology.
7. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.