Retail Sales Associate - Stone Road Mall

600 Old Navy Canada Inc.; Guelph; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail company in Guelph seeks a Brand Associate to enhance customer experience through excellent service and brand engagement. The role involves promoting loyalty programs, driving sales, and maintaining operational processes. Ideal candidates should be passionate about retail, have strong communication skills, and be able to work flexible hours including weekends. This position offers opportunities to connect with customers and contribute to a positive work environment.

Qualifications

• Good communicator with the ability to interact effectively with customers and team.
• Customer-focused service provider on and off the sales floor.
• Able to work a flexible schedule including evenings and weekends.

Responsibilities

• Engage with customers to drive sales and service.
• Promote customer loyalty programs.
• Handle customer interactions and potential issues courteously.
• Maintain a neat and organized work center.

Skills

Customer service

Communication

Sales skills

Retail technology proficiency

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

Consistently treat all customers and employees with respect and contribute to a positive work environment.

Promote loyalty by educating customers about our loyalty programs.

Seek out and engage with customers to drive sales and service using suggestive selling.

Enhance customer experience using all omnichannel offerings.

Be accountable to personal goals which contribute to overall store goals and results.

Support sales floor, fitting room, cash wrap, back of house, as required.

Maintain a neat, clean and organized work center.

Handle all customer interactions and potential issues / returns courteously and professionally.

Execute operational processes effectively and efficiently.

Who You Are

A good communicator with the ability to effectively interact with customers and your team to meet goals.

A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

Passionate about retail and thrive in a fastpaced environment.

A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to utilize retail technology.

Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.