Retail Sales Associate - St John's SmartCentre

600 Old Navy Canada Inc.; Hamilton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company seeks a Retail Sales Associate in Hamilton, Ontario. This role focuses on delivering exceptional customer service, educating customers on products and promotions, and supporting the sales process. Ideal candidates are effective communicators who excel in problem solving and engagement, driving brand loyalty through personal interaction.

Qualifications

• Good communicator with technology utilization skills.
• Problem solver, focus on continuous improvement.
• Ability to handle customer interactions professionally.

Responsibilities

• Engage with customers, provide excellent customer service.
• Promote loyalty programs and offer style suggestions.
• Support various operational processes as required.

Skills

Communication

Problem Solving

Customer Engagement

Job description

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal / external request
• Exchange and verifies job related information to provide support

Who You Are

Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

Able to handle customer interactions and potential issues / concerns courteously and professionally

Use basic information-gathering skills to solve problems

Ability to learn procedural knowledge acquired through on- the-job training

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Retail Sales Associate • 3348 ON St John's SmartCentre