Retail Sales Associate - Square One

Old Navy; Mississauga; On-site; CAD 27,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount (50% off)

Competitive Paid Time Off

RRSP matching

Employee stock purchase plan

Health/dental/vision insurance

Virtual health care

Maternity/Parental Top Up

Job summary

Old Navy in Mississauga is seeking a Brand Associate who brings energy and a customer‑first mindset to every interaction. You will educate customers about products, use omni‑channel tools, and collaborate with the leadership team to create a welcoming shopping experience.

In this role you’ll promote loyalty programs, assist on the sales floor, and ensure the store runs smoothly through clean, organized workspaces and efficient operations.

Qualifications

• Excellent communication and interpersonal skills.
• Customer‑focused service mindset for in‑store and omni‑channel experiences.
• Ability to learn product knowledge and educate customers effectively.

Responsibilities

• Provide excellent customer service and build brand loyalty.
• Educate customers about loyalty programs and promotions.
• Engage with customers on the sales floor to drive sales.
• Enhance the shopping experience using omni‑channel offerings.
• Support store operations and maintain a neat, organized workspace.
• Handle customer interactions professionally and resolve issues courteously.
• Contribute to achieving store goals and targets.

Skills

Customer service

Communication

Retail

Job description

About Old Navy

Forget what you know about old‑school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high‑quality, must‑have fashion essentials for the whole family, with love, season after season.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.