Retail Sales Associate - Southcentre

Old Navy; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Brand Associate to enhance customer experience through excellent service and product knowledge. This role involves driving sales, maintaining store organization, and providing customer support in a fast-paced retail environment. Ideal candidates are good communicators, customer-focused, and adaptable to varying schedules.

Qualifications

• Good communicator with effective interaction skills.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail in a fast-paced environment.

Responsibilities

• Engage and connect with customers for excellent service.
• Drive sales and service using suggestive selling.
• Support sales floor and maintain an organized work center.

Skills

Communication

Customer Service

Retail Technology

Problem Solving

Job description

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues / returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

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