Retail Sales Associate, Sandro, Richmond, McArthurGlen Designer Outlet

SMCP NORTH AMERICA (US, CANADA); Richmond; On-site; CAD 26,000 - 32,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Cell phone contribution

Paid time off

Paid parental leave

Pet benefits

Employee Assistance Program (EAP)

MAVEN Family Planning

Retail Stylist Program

Job summary

SMCP NORTH AMERICA (US, CANADA) is seeking a Sales Associate in Vancouver to deliver an elevated client experience for Sandro and Maje collections. You will build relationships, provide personalized styling, and actively contribute to daily store operations while upholding brand standards.

You’ll enjoy a competitive hourly wage of CAD 19–23, plus a 50% shopping discount, seasonal wardrobe offers, and a cell phone contribution.

Qualifications

• 1+ years of customer service or retail experience in a fashion-forward environment.
• Strong communication skills and relationship-building.
• Ability to work as part of a team and maintain a positive, solution-oriented mindset.

Responsibilities

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.
• Build and maintain a client book to encourage repeat visits and loyalty.
• Share insights on collections, craftsmanship, and brand heritage to educate clients.
• Support daily operations, including visual merchandising and floor maintenance; ensure stock is organized and available.
• Address customer concerns professionally to ensure satisfaction and long-term loyalty.

Skills

Customer service

Fashion sense

Strong communicator

Team player

Adaptable

Flexible availability

Social media savvy

Job description

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

At SMCP, We Style Happiness at Work—Join Our Fashion-Forward Team!

As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate personalized styling experiences, and bring fashion to life through your passion and expertise. From assisting with wardrobe selections to creating an inviting and inclusive shopping environment, you’ll play a key role in inspiring confidence and self-expression through style.

In this role, you’ll also contribute to the daily operations of the store, ensuring seamless efficiency on the sales floor and behind the scenes. Whether you’re maintaining visual standards, supporting your colleagues, or sharing your deep knowledge of our exclusive collections, your contributions will shape a dynamic and engaging shopping experience.

What You’ll Do:

Client Experience & Styling

• Create a welcoming, elevated shopping experience with expert fashion advice.
• Style clients with personalized wardrobe selections and full-range product recommendations.

Client Relationships & Loyalty

• Build and maintain a client book, fostering long-term relationships.
• Encourage repeat visits through personalized follow-ups and exclusive offers.

Brand Education & Engagement

• Share insights on collections, craftsmanship, and brand heritage.
• Guide clients through their shopping journey, ensuring a meaningful brand connection.

Store Operations & Visual Merchandising

• Support daily operations, including visual merchandising and floor maintenance.
• Ensure stock is replenished and the store remains organized and inviting.
• Drive sales, achieve personal and team goals, and support a thriving workplace culture.
• Work closely with the team to create a motivating, results-oriented environment.

Customer Service & Problem Solving

• Address customer concerns professionally, ensuring satisfaction and long-term loyalty.
• Provide solutions that enhance the overall client experience.

Who You Are:

• 1+ years of customer service or retail experience, preferably in a fashion-forward environment.
• Passionate about styling, fashion, and delivering an exceptional client experience.
• A strong communicator—friendly, engaging, and skilled at building relationships.
• A team player with a positive, solution-oriented mindset.
• Social media savvy (a plus, but not required).
• Adaptable and flexible to thrive in a fast-paced retail setting.
• Flexible availability, including evenings, weekends, and holidays, is required

Join a Career That Fits Your Life

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.

Benefits

• paid time off
• paid parental leave
• pet benefits
• Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life
• MAVEN Family Planning, providing additional support for family planning and wellness

We know that balance and well-being matter. That’s why we provide generous paid time off—plus paid parental leave, pet benefits, and resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to participate in our Retail Stylist Program, you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture, you’ll find a career that’s as rewarding as it is inspiring.

VANCOUVER COMPENSATION RANGE

$19 - $23 CAD