Retail Brand Manager, Sandro/Maje, Holt Renfrew, Calgary

SMCP NORTH AMERICA (US, CANADA); Calgary; On-site; CAD 65,000 - 100,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe offering

Seasonal clothing allowance

Cell phone contribution

Health benefits

RRSP/DPSP matching

Paid time off

Parental leave

Pet benefits

Employee Assistance Program (EAP)

Job summary

SMCP NORTH AMERICA seeks a Brand Manager for the Sandro/Maje boutique at Holt Renfrew Calgary. You will guide a client-centric team, develop business strategies touching People, Product and Planet, and lead by example in a high-touch shopping environment.

You’ll own talent development, recruitment, and top-line performance while partnering with corporate to implement initiatives and elevate the client experience across Parisian-inspired collections.

Qualifications

• 2–3+ years of supervisory experience in luxury retail management.
• Prior merchandising experience and client relationships are essential.
• Natural leader with coaching, communication and people development skills.
• Results-driven with KPI focus; experience in a commission environment is a plus.
• Strong recruiter abilities to build a high-performing team.

Responsibilities

• Lead and develop a high-performing team in a luxury boutique setting.
• Drive clienteling initiatives and deliver exceptional customer experiences.
• Manage KPIs such as commercial targets, conversion, UPT and average basket.
• Oversee store operations front and back of house with strong organizational focus.
• Collaborate with corporate partners to align strategies and drive performance.

Skills

Leadership

Client relationships

Merchandising experience

Strategic decision-making

Talent acquisition

People development

Job description

Retail Brand Manager, Sandro/Maje, Holt Renfrew, Calgary

Location: [Insert Location]

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all while offering Parisian chic with a modern twist. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

Why SMCP:

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. As we continue to lead the accessible luxury market, we focus on growth, stability, and prioritizing internal mobility for our people. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Joining SMCP means becoming part of an evolving story, where passion, creativity, and sustainability are at the forefront. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global .

At SMCP, We Style Happiness at Work—Lead with Passion and Purpose!

As a Brand Manager , you’ll bring leadership, vision, and entrepreneurial spirit to your boutique, driving a dynamic and client-centric environment. With a people-first approach, you’ll develop a strong business strategy that touches on People, Product, and Planet—guiding your team to success through empathy, empowerment, and expert coaching. You will lead by example, fostering a culture of confidence, growth, and excellence that inspires your team to achieve their full potential.

In this role, you will own your business as if it were your own—creating strategies that drive key performance metrics, building long-term client relationships, and ensuring seamless store operations. From talent recruitment and development to high-level clienteling and operational expertise, you’ll be at the heart of everything that makes your boutique thrive.

What You’ll Do:

Leadership & Team Development

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.

Customer Experience & Brand Representation

• Act as the ultimate brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences that reflect the brand’s identity.
• Lead clienteling initiatives by demonstrating how to build meaningful, lasting relationships that elevate the in-store experience and drive customer loyalty.
• Drive key performance indicators (KPIs), including achievement of commercial target, conversion rates, units per transaction (UPT), average basket size, appointment sales, and inventory shortage.
• Motivate and guide the team to consistently meet sales goals, while identifying opportunities to improve performance and exceed expectations.

Operational Excellence & Efficiency

• Ensure seamless operations across both front and back-of-house, managing processes with precision and attention to detail to optimize store efficiency.
• Oversee and participate in daily operational tasks, ensuring compliance with company standards and fostering a smooth, organized workflow.

Business Strategy & Corporate Collaboration

• Leverage resources provided by corporate partners, serving as a key liaison between headquarters and your boutique to align strategies and maximize business success.
• Implement corporate initiatives effectively, adapting them to meet the specific needs of your team and store while driving overall performance.

Who You Are:

• 2-3+ years of prior supervisory experience, preferably in luxury retail management.
• Prior experience managing in a commission environment is a plus
• Prior merchandising experience
• A natural leader with strong coaching, communication, and people development skills.
• Passionate about client relationships and creating a high-touch, personalized shopping experience.
• Results-driven and strategic in decision-making , with a focus on achieving KPIs.
• A strong recruiter who attracts top talent to build a high-performing team.
• Achieve talent acquisition targets including open to hire percentage and hiring speed
• Achieves staff turnover goals
• Highly organized, adaptable, and solutions-oriented in managing store operations.
• A brand ambassador who embodies SMCP’s core values and vision for modern luxury.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Fully versed in front and back of house.

Join a Career That Fits Your Life :

At SMCP, we provide more than just a job—we provide a path to grow, thrive, and be part of something exceptional.

Your talent and dedication are rewarded with a 50% shopping discount,a seasonal wardrobe offering and a seasonal clothing allowance , so you always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution , keeping you connected and equipped for success.

We know that security and well-being matter. That’s why we provide comprehensive health benefits, including medical, dental, and vision coverage , as well as life and disability insurance. Additionally, we offer an RRSP/DPSP savings plan , where your contributions are matched by the company. We also provide paid time off —including vacation, holidays, sick time, and personal days—plus paid parental leave and pet benefits . You’ll also have access to resources like our Employee Assistance Program (EAP) , which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning , providing additional support for family planning and wellness.

Through extensive product knowledge training, industry insights, and the opportunity to earn more through our Monthly and Seasonal Bonus Incentive Plan , you’ll refine your expertise, elevate your skills, and make a lasting impact on the client experience. With mentorship and professional development support, plus a dynamic, engaging workplace where your contributions truly matter, you’ll discover a career that’s as fulfilling as it is inspiring.

At SMCP, you’re not just an employee, you’re a valued part of a team that celebrates passion, creativity, and excellence. With a dynamic, engaging workplace and a people-first culture , you’ll find a career that’s as rewarding as it is inspiring.