Retail Sales Associate Retail Stores Ontario, United States of America

PUMA Gruppe; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an innovative global sports brand where speed and spirit define our culture. In this engaging retail role, you will leverage your customer service skills to exceed sales goals while delivering an exceptional shopping experience. Your responsibilities will include maintaining the store's visual standards, processing transactions accurately, and ensuring compliance with operational guidelines. This position offers a unique opportunity to grow within a vibrant company that values teamwork and individual talent. If you thrive in a fast-paced environment and are passionate about sports and fashion, this is the perfect opportunity for you.

Qualifications

• 1-2 years experience in customer service in retail, preferably apparel/footwear.
• Proven ability to exceed sales goals and provide high customer service.

Responsibilities

• Ensure individual performance meets or exceeds sales and profitability goals.
• Provide high standards of customer experience in line with brand values.
• Process sales transactions accurately and maintain store presentation.

Skills

Customer Service

Sales Goals Achievement

Effective Communication

Problem Solving

Basic Math Skills

Tools

POS System

Mobile Stock Shelving

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• One to two years’ experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record.
• Proven ability to exceed sales goals (previous work in a commission-based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, and effective communication skills.
• The ability to constantly walk and move about is required. This role involves frequent stationary standing, reaching, bending/twisting of head, maintaining balance while walking, occasional kneeling, crouching, climbing, bending/stooping at waist/torso, and sitting to assist customers, as well as pushing/pulling equipment such as shelving bays, dollies, carts, and racks with up to 20 pounds of force, and lifting/carrying/placing boxes of product up to 30 pounds in weight at heights up to 131 inches while using a ladder.
• The role requires using ladder/step stool equipment, and maintaining the organization and cleanliness of the sales and stock area are also required. Environmental factors of action include operation of foot controls for operating mobile stock shelving bays and exposure to working at heights.
• Use of the following senses are critical to this position: speaking, hearing, near & far acuity, depth perception, and field of vision.
• Cognitive factors critical to this function are: reading comprehension, basic math calculations, writing, complex problem solving, and basic computer work.

Your Mission

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs, and profitability goals through effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training, and awareness programs.
• Responsible for Loss Prevention and Operational compliance within the store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for accurately processing sales transactions at the cash desk, with proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies, and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

Pay may vary depending on job-related knowledge, skills, and experience.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf, and stichd, and is headquartered in Herzogenaurach, Germany.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.