Retail Sales Associate Retail Stores Ontario, United States of America

PUMA Gruppe; Ontario; On-site; CAD 30,000 - 40,000; Part time

Job summary

A global sports brand in Ontario seeks a Retail Associate to provide exceptional customer service and exceed sales goals. Candidates should have 1-2 years of experience in a retail environment, strong communication skills, and the ability to perform physical tasks. This role requires flexibility in working hours including weekends and holidays.

Qualifications

• 1-2 years of experience in customer service-focused retail.
• Ability to exceed sales goals in a commission-based role.
• Physical ability to lift up to 30 pounds and perform various tasks.

Responsibilities

• Achieve sales and profitability targets through customer service.
• Deliver excellent customer experience aligned with brand values.
• Process sales transactions accurately and maintain store standards.

Skills

Customer service skills

Problem-solving

Communication skills

Job description

SPEED & SPIRIT are qualities we seek in our candidates, driven by values that inspire us to BE DRIVEN in performance, BE VIBRANT in our sporting legacy, BE TOGETHER in team spirit, and BE YOU to let individual talent shine. Applying for a job at PUMA is simple: click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• 1-2 years of experience in a customer service-focused retail environment, preferably in apparel or footwear, with a results-driven record.
• Proven ability to exceed sales goals, preferably in a commission-based role, with strong customer service, problem-solving, and communication skills.
• Ability to perform physical tasks including walking, standing, reaching, bending, climbing, and lifting up to 30 pounds, with frequent movement and environmental awareness.
• Use of senses such as speaking, hearing, near & far acuity, depth perception, and field of vision is essential.
• Basic skills in reading, math, writing, problem-solving, and computer use are required.

Your Mission

• Achieve or surpass sales, KPIs, and profitability targets through excellent customer service.
• Deliver high standards of customer experience aligned with PUMA’s brand values.
• Complete all required training programs, both domestic and global.
• Participate in Loss Prevention education and ensure operational compliance.
• Communicate merchandise opportunities to management.
• Assist in store openings or closings, with travel as needed.
• Process sales transactions accurately, operate POS systems, and ensure proper discounts.
• Execute merchandise handling and maintain visual standards according to brand guidelines.
• Maintain store cleanliness and safety, reporting issues promptly.
• Work flexible hours, including weekends, evenings, holidays, and overtime if necessary.

Pay varies based on experience and skills.

PUMA is an equal opportunity employer, supporting diversity and inclusion across its global workforce.

Remember: We are stronger together. With shared momentum, we make PUMA the best place to be.