Retail Sales Associate - Quinte Mall

Gap; Belleville; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team, focusing on delivering exceptional customer service and building brand loyalty. In this role, you will engage with customers, provide expert product knowledge, and promote loyalty programs. The company values diversity and inclusion, offering a supportive environment for continuous learning and improvement. With competitive benefits and a strong commitment to community involvement, this position is perfect for those looking to grow within a dynamic and iconic brand. Join a team that is dedicated to making a positive impact while providing a premium shopping experience.

Benefits

50% Merchandise Discount

Paid Time Off

Company Match for Donations

Registered Retirement Savings Plan

Employee Stock Purchase Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Virtual Healthcare

Qualifications

• Engage with customers by providing excellent customer service.
• Become an expert in product knowledge to educate and inspire customers.

Responsibilities

• Provide a premium customer experience using brand's selling behaviors.
• Support sales floor and respond to customer inquiries promptly.

Skills

Customer Service

Communication

Problem Solving

Technology Usage

Education

High School Diploma

Job description

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About The Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors, leveraging these to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a seamless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Respond courteously and promptly to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. A good communicator who effectively uses technology and engages with customers and team members to meet goals.
2. A problem solver focused on continuous improvement, always learning, open to feedback, and proactive.
3. Able to handle customer interactions and concerns professionally and courteously.
4. Skilled in basic information gathering to solve problems.
5. Capable of learning procedural knowledge through on-the-job training.

Benefits at Gap

• Merchandise discount: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy, and Athleta; 30% off at Outlet; 10% off markdowns at Gap, Banana Republic, and Outlet.
• Competitive Paid Time Off plans.
• Company match for donations and volunteer time.
• Registered Retirement Savings Plan.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• Virtual healthcare 24/7.
• Maternity/Parental Top-Up.
• And more benefits available for eligible employees.

Gap Inc. is an equal-opportunity employer committed to a workplace free from harassment and discrimination. We promote diversity and inclusion and have received recognition for our efforts, including being named by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity in 2022.