Retail Sales Associate - Pinetree Village

Old Navy; Coquitlam; On-site; CAD 30,000 - 40,000; Full time

Job summary

A retail clothing brand is seeking a Brand Associate in Coquitlam to enhance customer experiences and drive sales. The role involves engaging with customers, providing excellent service, and promoting loyalty programs in a fast-paced environment. Ideal candidates should be good communicators, problem solvers, and able to work flexible hours.

Qualifications

• Good communicator with effective interaction skills.
• Customer-focused service provider.
• Passionate about retail and thrives in fast-paced environments.

Responsibilities

• Treat all customers and employees with respect.
• Promote loyalty by educating customers.
• Engage with customers to drive sales.

Skills

Customer service

Communication

Problem solving

Retail technology utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product knowledge and use your experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues, including returns, courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office and lift up to 30 lbs.

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