Retail Sales Associate - Pen Centre

600 Old Navy Canada Inc.; St. Catharines; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail company in St. Catharines seeks a Brand Associate to enhance customer experience through excellent service and engagement. You will be responsible for promoting loyalty programs and driving sales while maintaining a clean and organized work environment. Strong communication skills and a customer-focused attitude are essential. This role requires flexibility in scheduling, including evenings and weekends.

Qualifications

• Good communicator with the ability to effectively interact with customers and team.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and thrives in a fast-paced environment.

Responsibilities

• Treat all customers and employees with respect.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Maintain cleanliness and organization at work.
• Handle customer interactions and issues professionally.

Skills

Customer service

Communication

Sales techniques

Problem-solving

Retail technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

Consistently treat all customers and employees with respect and contribute to a positive work environment.

Promote loyalty by educating customers about our loyalty programs.

Seek out and engage with customers to drive sales and service using suggestive selling.

Enhance customer experience using all omnichannel offerings.

Be accountable to personal goals which contribute to overall store goals and results.

Support sales floor, fitting room, cash wrap, back of house, as required.

Maintain a neat, clean and organized work center.

Handle all customer interactions and potential issues / returns courteously and professionally.

Execute operational processes effectively and efficiently.

Who You Are

A good communicator with the ability to effectively interact with customers and your team to meet goals.

A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

Passionate about retail and thrive in a fastpaced environment.

A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to utilize retail technology.

Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.