Retail Sales Associate - Metropolis

Old Navy; Burnaby; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail brand seeks a Brand Associate to enhance customer experiences and drive sales. Ideal candidates will have strong communication skills, a customer-focused approach, and the ability to thrive in a dynamic retail environment. Flexibility and a passion for retail are essential. Join us to bring our brand to life for customers!

Qualifications

• Good communicator able to effectively interact with customers and team.
• Customer-focused with a passion for retail.
• Experienced in retail technology and capable of lifting 30 lbs.

Responsibilities

• Engage customers through excellent service to promote brand loyalty.
• Support various store functions from sales floor to fitting room.
• Maintain a clean and organized work environment.

Skills

Communication

Customer Service

Problem Solving

Adaptability

Job description

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues / returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

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