Retail Sales Associate - McArthurGlen Outlets

Gap; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Brand Associate to be a key player in delivering exceptional customer experiences. In this role, you will engage with customers, educate them about products, and promote brand loyalty through excellent service. Your ability to communicate effectively and work collaboratively with your team will contribute to a positive work environment. If you are passionate about retail and thrive in a fast-paced setting, this opportunity is perfect for you. Join a forward-thinking company that values customer engagement and teamwork, and help create memorable shopping experiences for customers.

Qualifications

• Strong customer service skills with a focus on engagement and loyalty.
• Ability to communicate effectively and work in a team environment.

Responsibilities

• Engage with customers to provide excellent service and drive sales.
• Maintain a clean and organized work environment while supporting store operations.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Sales Skills

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.