Retail Sales Associate - McArthurGlen Outlets

Gap; Richmond; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Brand Associate to engage customers and enhance their shopping experience. Responsibilities include providing excellent service, driving sales through suggestive selling, and maintaining a positive work environment. The ideal candidate is customer-focused and thrives in a fast-paced setting.

Qualifications

• Good communicator able to effectively interact with customers and team.
• Customer-focused service provider on the sales floor.
• Able to work a flexible schedule including holidays and weekends.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Engage customers using suggestive selling to drive sales.
• Maintain a clean and organized work center.

Skills

Communication

Customer Service

Problem Solving

Sales

Tools

Retail Technology

Job description

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues / returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

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