Retail Sales Associate - MARKET MALL

Athleta; Calgary; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in retail seeks a Brand Associate to enhance customer engagement and promote brand loyalty. The role involves providing excellent customer service, collaborating with leadership, and utilizing customer insights to improve overall shopping experiences. Candidates should be flexible, communicate well, and thrive in a fast-paced environment.

Qualifications

• Good communicator with the ability to interact effectively.
• Customer-focused service provider on and off the sales floor.
• Passionate about retail and able to thrive in a fast-paced environment.

Responsibilities

• Engage with customers to drive sales and service.
• Support various roles on the sales floor and maintain organized work areas.
• Educate customers about loyalty programs.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Collaboration

Job description

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

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