Retail Sales Associate / Keyholder

Mind Games; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their dynamic retail team. This exciting opportunity involves providing exceptional customer service, operating a POS system, and maintaining a visually appealing store environment. As a trusted advisor, you'll engage with customers, recommend products, and help create memorable shopping experiences. If you have a passion for games and enjoy working in a fast-paced environment, this role is perfect for you! Join a team that values creativity and fun while achieving sales goals and providing an enjoyable atmosphere for customers.

Benefits

Competitive Pay

Store Discount

Extended Health Benefits

Fun Work Environment

Qualifications

• 1+ year of experience in sales or customer service is required.
• Exceptional customer service and communication skills are a must.

Responsibilities

• Greet customers and provide exceptional service while recommending products.
• Operate a POS system and manage store inventory effectively.
• Meet or exceed sales goals to drive store profitability.

Skills

Customer Service

Sales Experience

Interpersonal Communication

Leadership Qualities

Multitasking

Knowledge of Pop Culture and Board Games

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

POS System

Job description

Mind Games is opening doors for new applicants! Do you want to become one of the minds of our company? This is the opportunity to take!

Mind Games is North America's premier specialty retailer "Where Creative Minds Come to Play"! In our stores, you can find a variety of games, toys, and puzzles for everybody and any occasion. We sell fun and provide opportunities to express yourself through hobbies and interests.

If you support our vision – try yourself and join our team!

We are looking for a motivated, energetic individual who thrives in a fast-paced retail environment. We are seeking leaders who are knowledgeable in our products (current knowledge or extreme curiosity to learn), can achieve sales goals by creating great customer/employee experiences, and can maintain a visually compelling store.

Duties and Responsibilities include, but are not limited to:

1. Greet customers, answer questions, build customer confidence, and recommend products based on their needs, providing exceptional customer service.
2. Operate a POS system, accurately process payments, and issue receipts.
3. Keep the store neat. This includes restocking products and ensuring that the store's inventory levels are adequate to meet customer demand.
4. Act as an expert in the product lines the store carries, with attention to detail and the ability to answer any questions customers may have.
5. Act as a trusted advisor to customers and provide advice on product selection, usage, care, and maintenance.
6. Consistently meet or exceed daily, weekly, and monthly sales goals to drive store profitability.
7. Maintain a professional, welcoming demeanor and greet customers upon arrival while also checking out customers quickly and efficiently.
8. Conduct opening and closing procedures for the store, including inspecting products, ensuring cash registers are balanced and closed securely, and following security procedures.
9. Act as a role model for customer service and attitude amongst other sales associates.

You are best suited for the role if you have the following qualifications and skills:

1. High school diploma or equivalent required. Associate's or Bachelor's degree preferred.
2. 1+ year of experience in sales, customer service, or retail is required for this role.
3. Exceptional customer service and interpersonal communication skills, with demonstrated ability to adapt to the diverse needs of customers.
4. Ability to multitask, respond to competing deadlines, and manage priorities effectively.
5. Strong leadership qualities with the ability to take ownership and delegate tasks to others when appropriate.
6. Passion/knowledge of pop culture and board games (preferred).
7. Ability to stand or walk for long periods and lift to 20 pounds.

Pay Rate (per hour): $17 - $18

Benefits:

1. Competitive Pay
2. Store Discount
3. Extended Health Benefits
4. Being surrounded by people and products you love!