Retail Sales Associate Full Time

PetSmart Store Support Group, Inc.; Nanaimo; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a passionate team at an established pet care leader, where your love for animals can shine! As a Retail Sales Associate, you'll engage with pet parents, ensuring their needs are met while promoting a safe and clean environment for pets. Your role will include caring for store pets, assisting customers, and maintaining store standards. With a commitment to fostering a supportive workplace, this opportunity offers a chance to make a meaningful impact in the lives of pets and their owners. If you're ready to combine your passion for pets with a rewarding career, this is the perfect fit for you!

Benefits

Paid weekly

Associate discounts and perks

Health benefits: medical, dental, vision

401k

Tuition assistance

Career pathing

Development Opportunities

Qualifications

• Strong written and verbal communication skills are essential.
• Flexibility to work evenings, weekends, and holidays is required.

Responsibilities

• Engage with pet parents and ensure a positive experience.
• Maintain store cleanliness and care for store-owned pets.
• Administer medications and promote special events.

Skills

Communication Skills

Flexibility

Pressure Management

Job description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Sales Associate Full Time

About Life at PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits that benefit you

• Paid weekly
• Associate discounts and perks
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Career pathing
• Development Opportunities

JOB SUMMARY

PetSmart’s Pet Associate (Retail Sales Associate) is responsible for engaging with pet parents and their pets while providing positive experiences and upholding the company’s vision, mission, values, and strategy. This role also shares responsibility for store cleanliness and maintenance, pet safety standards, and the direct care of pets within our store.

JOB RESPONSIBILITIES

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

• Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register, and online.
• Greets pet parents and answers their questions throughout the store.
• Prepares online orders for pick-up in store and ensures a smooth, positive pick-up experience.
• Responsible for the pet healthcare of store-owned pets, which includes feeding, watering, and cleaning all pet habitats.
• Maintains total store cleanliness standards.
• Supports the store with weekly price changes and monthly promotional pricing.
• Stages and sorts new product to match sales floor planners.
• Faces, fills, and recovers products to meet sales floor standards.
• Recommends, informs, and sells merchandise, services, and live pets.
• Administers store-owned pet medications as directed by a veterinarian.
• Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
• Ensures a safe environment for our associates, pets, and pet parents.
• Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
• Assists and works in various areas throughout the store as required. Other duties may be assigned.
• Participates in our culture of Belonging and Recognition.
• Follows all Company Policies and Procedures.

QUALIFICATIONS

• Strong written and verbal communication skills.
• Flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Ability to react under pressure and maintain composure.

ESSENTIAL PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear.
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds.
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired into.

Exact rate of pay will be based on relevant experience level, training, skills or knowledge, and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at PetSmart Benefits.

PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.