Retail Sales Associate — Customer Focus, Growth & Discounts

Staples Canada; Edmonton; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples Canada in Edmonton is seeking a friendly retail associate to deliver outstanding customer service, engage customers, and drive sales across furniture, technology and supplies while upholding store brand standards. You will work with store leadership to set and achieve sales and margin goals, handle POS transactions (including shipping) and ensure a clean, safe, well-stocked shopping environment.

Benefits include associate discount, flexible benefits plans, Group RRSP, learning and

Qualifications

• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance customer engagement and satisfaction.
• Drive sales in the furniture, technology and supplies areas of the store.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support all merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
• Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
• Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
• Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Skills

Strong customer service

Communication skills

Team collaboration

Job description

Staples Canada in Edmonton is seeking a friendly retail associate to deliver outstanding customer service, engage customers, and drive sales across furniture, technology and supplies while upholding store brand standards. You will work with store leadership to set and achieve sales and margin goals, handle POS transactions (including shipping) and ensure a clean, safe, well-stocked shopping environment.

Benefits include associate discount, flexible benefits plans, Group RRSP, learning and