Retail Sales Associate - Cambridge SmartCentre

Gap; Cambridge; On-site; CAD 15,000 - 22,000; Full time

Benefits offered by this job

50% off regular-priced merchandise

Competitive Paid Time Off

Company match for donations and volunteer time

Registered Retirement Savings Plan

Employee stock purchase plan

Medical, dental, vision, and life insurance

Virtual health care 24/7

Maternity/Parental Top Up

Job summary

Gap is seeking a Brand Associate in Cambridge, Canada. In this role, you will engage with customers, enhance their experience, and drive sales while being part of an inclusive team. You'll enjoy benefits like a 50% merchandise discount and competitive paid time off.

The ideal candidate thrives in a fast-paced retail environment, is a good communicator, and is committed to customer service excellence.

Qualifications

• Good communicator with the ability to interact effectively with customers.
• Customer-focused service provider on and off the sales floor.
• Problem solver focused on continuous improvement.

Responsibilities

• Engage with customers to drive sales and service using suggestive selling.
• Maintain a clean and organized work center.
• Execute operational processes effectively.

Skills

Communication skills

Customer service

Retail technology

Problem-solving

Job description

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.