Retail Sales Associate

Mary Jane; Toronto; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Team discount

Perkopolis access

Job summary

The FIKA Company is hiring a Retail Sales Associate in Toronto to greet customers, guide them to products, and provide brand-worthy service in a cannabis retail environment.

You will advise on merchandise, participate in promotions, and maintain high customer service standards while upholding store standards and knowledge of products.

Qualifications

• Retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and provide guidance on where items are located in the store.
• Provide award-winning customer service and build relationships with customers.
• Advise customers on the use and care of accessories and products.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Set up merchandise displays as needed.
• Work with store management and staff to maximize sales and presence in-store.
• Ensure accuracy in transactions, inventory, and procedures.
• Participate in general store maintenance.
• Maintain product knowledge and professional appearance.

Skills

Customer service

Retail sales

Merchandising

Team player

Communication skills

Education

High school diploma or GED

Provincial Cannabis Certification

Job description

418 The Westway, Etobicoke, ON M9R 1H6, Canada

Job Description

Posted Wednesday, August 12, 2026 at 6:00 AM

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

418 The Westway, Etobicoke, ON M9R 1H6, Canada