Retail Sales Associate

Thursday, April 17, 2025

Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada.

Job Summary: The Retail Sales Associate assists airline employees with their uniform requirements; being fitted into the correct uniform size, ordering, employee order pickups and returns.

Duties and Responsibilities:

• Measure and fit airline employees into their correct garment and uniform sizes.
• Work with airline employees to understand their needs and recommend best solutions and professional fitting uniform pieces.
• Prepare airline employees fitting schedules and arrange by work groups.
• Assist employees with order placement by customer website.
• Assist employees with order pickups including retrieving package from the receiving area, and login on the pickup log for employees to sign for.
• Assist employees with order returns, including helping customers with process returns through the website, logging into the internal return file and preparing for the shipment back to the distribution center.
• Respond to employee questions or concerns in person, over the phone and by email.
• Keep apprised and be knowledgeable of products, services and uniform program policies and processes.
• Order shipping and receiving, labeling items, sorting and moving boxes and arranging skids in accordance with Unisync material handling policy and procedure.
• Maintain cleanliness of the boutique and warehouse; assist with cleaning and organization of items when needed.
• Other duties as assigned.

Experience and Education:

• Completion of Secondary School.
• 6 months of Customer Service or Retail Experience / working directly with the public.

Knowledge, Skills and Abilities:

• Verbal and written communication skills. Active listening and talking to others to convey information effectively.
• Ability to speak clearly in English.
• Service Orientation – actively looking for ways to help people.
• Microsoft Office (Word, Outlook, Excel).
• Telephone and Email Etiquette.
• Attention to Detail, being careful about detail and thorough in completing work tasks.
• Cooperation, being pleasant with others and displaying a good-natured, cooperative attitude.
• Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
• Dependability, being reliable and fulfilling obligations.
• Organization.
• Multitask.

Working Conditions, Physical Effort and Environment:

• Ability to lift boxes up to 50lbs.
• Reaching, bending, pushing, pulling boxes up to 50lbs.
• Ability to stand for 8 hours.

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.