Retail Sales Associate

Canna-Cabana; Canada; On-site; CAD 25,000 - 26,000; Part time

Job summary

Canna Cabana in London, Ontario is seeking knowledgeable, responsible, and mature Part-Time Sales Associates who are passionate about cannabis and accessories and committed to delivering outstanding customer service.

As a team member you will greet customers, discuss products, maintain product knowledge, assist with inventory and displays, handle transactions, and help maximize store sales while upholding health, safety and company standards.

Qualifications

• CannSell Cannabis Retail Certification required.
• Clean Criminal Background Check prior to start date.
• Retail sales and customer service experience 2–3 years.
• Knowledge of cannabis and accessories is a must.
• Able to work shifts including nights, weekends, and holidays.
• Excellent written and verbal communication; team player.

Responsibilities

• Greet customers and discuss type, quality, and quantity of merchandise or services required.
• Maintain a high level of product and service knowledge.
• Replace used stock, rotate current stock, and ensure inventory levels.
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions meet established standards.
• Adapt communication style to diverse customers.
• Resolve customer issues professionally and courteously.
• Take orders and prepare products for purchase.
• Ensure customer satisfaction with issue resolution.
• Assist with display of merchandise and inventory management.
• Ensure accuracy in transactions and procedures.
• Support store maintenance and teamwork for sales growth.

Skills

Retail experience

Customer service

Communication skills

Team player

Attention to detail

Basic math

Knowledge of cannabis

Shift work availability

Education

CannSell Cannabis Retail Certification

Job description

Overview

Canna Cabanais actively seekingPart-Time Sales Associateswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

Responsibilities

• Greet customers and discuss type, quality, and quantity of merchandise or services required
• Maintain a high level of product and service knowledge
• Replace used stock, rotate current stock, and ensure satisfactory inventory levels
• Participate in merchandising and promotional activities for accessories.
• Ensure store conditions are consistently upheld to established standards
• Adapt communication style in order to deliver information effectively to a range of individuals
• Always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
• Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
• Take orders from customers and prepare products for purchase
• Ensure that customers are satisfied with the issue resolution as well as the resolution process itself
• Assist with display of merchandise
• Assist with inventory management
• Ensure accuracy in all transactions, inventory, and procedures
• Participate in all manner of store maintenance
• Prepare merchandise for purchase
• Work in partnership with management and other employees to maximize store sales and in-store presence
• Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
• Ensure that all health, safety, and security regulations are adhered to and required standards are met
• Abide by all company policies and procedures as directed by the Store/Assistant Managers.
• Available to work any shift depending on Store Operation

Qualifications

• Must provide a copy of completed Cannabis Retail Certification - CannSell License.
• Must provide a copy of clean Criminal Background Check prior to start date.
• Minimum 2-3 years of Retail Experience in sales and customer service required.
• A valid First Aid certification is considered an asset
• Must have knowledge of and passion for cannabis and accessories.
• Must be available for shift work according to business needs, Monday to Sunday.
• Excellent written and verbal communication skills.
• Team player mentality.
• Ability to compute basic mathematical problems.
• Attention to detail.
• Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advice.
• Ability to work nights, holidays and weekends and different locations.

Job Types: Part-time, Permanent

Location: C01102A, 595 Fanshawe Park W Fanshawe Park W, London, Ontario N6G 5B3 Canada

Pay Range: $17.60 - $18.50 CAD per hour

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.

About Us

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

• Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation: Fastendr™ is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories: High Tide operates a suite of leading accessory e-commerce platforms across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.
• E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

CBD: High Tide continues to cultivate the possibilities of consumer CBD through Nuleafnaturals.com, FABCBD.com, blessedcbd.de and blessedcbd.co.uk.

Wholesale Distribution: High Tide keeps that cannabis category stocked with wholesale solutions via Valiant™.

Licensing: High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz™ name.

High Tide consistently moves ahead of the currents, having been named one of Canada’s Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail’s Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas’ Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit www.hightideinc.com. For investment performance, don’t miss the High Tide profile pages on SEDAR+ and EDGAR.

Pay RangeCAD $17.60 - CAD $18.50 /Hr.