Retail Representative - Thunder Bay, ON

Purolator Inc.; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

Purolator Inc. seeks a dedicated Customer Service Representative to join their Thunder Bay team. This position involves assisting customers with their shipping needs, addressing inquiries, and ensuring a positive customer experience. Applicants should possess strong communication skills and experience in customer service or retail roles.

Benefits

Competitive salary

Comprehensive benefits

Pension plan

Employee discounts

Employee Family Assistance Program

Qualifications

• 3-12 months of customer service or retail experience preferred.
• Ability to lift 70 lbs and stand for extended periods.

Responsibilities

• Communicating positively with customers and stakeholders.
• Handling customer complaints and inquiries effectively.

Skills

Customer service

Communication

Problem solving

Education

High school diploma preferred

Tools

POS systems

Job description

Opportunities delivered

Looking for an opportunity to learn and grow within Purolator? This is your opportunity to help us deliver on our customers’ promises.

Job Details

Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a competitive salary, comprehensive benefits, a pension plan, an Employee Family Assistance Program, Employee Shared Ownership Program, and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Apply today!

Location: Purolator Thunder Bay - 140, Main Street

Working Hours: Monday to Friday (may include Saturdays) 13:00-18:00

25 hours per week guaranteed

Wage: $20.24 per hour

Description

• Serving customers efficiently and courteously via phone and in person
• Upselling and cross-selling corporate products and services
• Handling customer complaints and inquiries
• Problem solving and resolving shipment issues
• Addressing equipment and technology challenges
• Collaborating with Head Office, management, drivers, warehousing staff, and other partners to ensure excellent customer service
• Building positive relationships with customers, vendors, and building tenants
• Assisting customers with shipping details and account challenges using technology
• Loading, scanning, logging, and resolving freight issues
• Cash reconciliation including deposits and key control
• Effective communication with all stakeholders

Responsibilities

• Communicating positively with all partners and customers
• Exercising personal responsibility and accountability
• Compliance with corporate policies, procedures, and safety standards
• Punctuality and attendance
• Living Purolator's values and representing them professionally
• Focus on customer service, relationship building, and problem-solving
• Experience with technology and POS systems preferred
• Ability to lift 70 lbs and stand for extended periods
• Excellent communication and team skills
• Customer service or retail experience (3-12 months preferred)

Posting Details

Location: 510 - Thunder Bay

Working Conditions: Retail Center Environment

Posting Number: 67230

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status. We will accommodate applicants during the recruitment process upon request.

Our recruitment process may involve automated AI screening tools to evaluate candidate qualifications, in compliance with Canadian law. Personal information will be used solely for recruitment purposes. For questions, contact: [e-mail]

We believe our employees and their families are key stakeholders. We hire for attitude and train for skills. Learn more at www.purolator.com.