Retail Representative - Nordel Float

Purolator; City of Langley; On-site; CAD 40,000 - 45,000; Full time

Job summary

Purolator, Canada's leading logistics provider, seeks a temporary customer service representative to ensure efficient service and support. Responsibilities include resolving customer inquiries, building relationships, and collaborating with teams to enhance the service experience. You will play a vital role in maintaining customer satisfaction while meeting operational goals.

Qualifications

• 3-12 months of customer service, retail experience preferred.
• Ability to lift 70 lbs and stand for 3-hour intervals.
• Professional communication skills.

Responsibilities

• Serving customers efficiently and courteously on telephone and in person.
• Handling customer complaints and inquiries.
• Collaborating with teams to ensure service excellence.

Skills

Customer Service

Problem Solving

Communication

Tools

POS System

Job description

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Location:

Langley, British Columbia, CA, V1M 3A7

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Job Type: Temporary contract until June 2026

Pay: $20.92 / hr.

Customer Service Orientation

• Serving our customers efficiently and courteously on the telephone and in person. Up-selling and cross-selling corporate products and services.
• Handling customer complaints and inquiries. Problem solving.
• Working to resolve problem shipments, equipment, and technology challenges.
• Collaborating with Head Office, local management, drivers, warehousing staff, account managers, and other corporate partners to ensure excellent customer service.
• Building positive relationships with customers, vendors, building tenants, and key contacts.
• Assisting customers with shipping details and account challenges using technology.
• Loading, scanning, logging, and calling resolution freight.

Responsibilities

• Communicating positively with all stakeholders both orally and in writing. Listening actively to customers and partners.
• Taking personal responsibility and accountability.
• Ensuring compliance with all corporate policies, procedures, and safety standards.
• Maintaining punctuality and attendance.
• Living the Purolator values and representing them to customers and partners.
• Focusing on customer service, relationship building, and problem-solving skills.
• Utilizing technology effectively.
• Possessing 3-12 months of customer service, retail, and POS system experience preferred.
• Ability to lift 70 lbs and stand for 3-hour intervals.
• Exhibiting professional communication skills, both oral and written.
• Demonstrating personal responsibility, accountability, and attention to detail.
• Experience working independently and in team environments is an asset.

POSTING DETAILS

Location: Retail - Surrey

Working Conditions: Retail Center Environment; Warehouse Environment

Reports to: Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status. We will work with you to meet your accommodation needs during recruitment.

We recognize our employees and their families as key stakeholders. Our success depends on providing a safe, healthy workplace and the right support for our employees to succeed. We hire for attitude and train for skills. Learn more at www.purolator.com.

Every day at Purolator is an opportunity to connect and make a positive impact in our communities.